L1 Support Engineer

hace 2 semanas

Ciudad de México Umvel A tiempo completo

Umvel is part of NTT DATA. We are a leading firm in Mexico and the US, providing services for our clients on many levels: from idea validation, to experience design, to product development, deployment, and finally, continuous expansion strategies.

Check out our website, or our LinkedIn profile

What we are looking for in you

Umvel is looking for a** Bilingual L1 Support Engineer.**

**Functions and Responsibilities**
- Attention, follow-up, classification and resolution of tickets.
- Replication of failures.
- Correct documentation of the activities carried out for the tickets attention.
- Test matrices.
- Consulting and feeding the internal knowledge base to provide accurate technical solutions.

**Technical knowledge**
- Incident and fault diagnosis analysis.Google Tools
- Networking, VPN, IP, Hardware and Software.
- Advanced English

**What we can offer you**:

- Vacation after 6 months of joining our company (according to workload).
- Vacation day by law.
- Variable annual salary increase according to performance evaluation.
- English classes.
- Major medical expenses insurance.
- Medical discount card.
- Seniority bonus.
- Career growth path.

At Umvel we do not allow any kind of discrimination based on religion, age, gender, culture, or social status.

Help us create a more equitable world.

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