Lifecycle Manager

hace 6 días

Ciudad de México CDMX Global Payments A tiempo completo

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Develop and
implement comprehensive strategies to optimize the merchant lifecycle,
including acquisition, onboarding, activation, retention, and expansion.
- Monitor

merchant performance and behavior to identify signs of attrition and
proactively address churn risks.
- Implement

retention strategies, including targeted campaigns, loyalty programs, and
personalized interventions, to enhance merchant loyalty and minimize
attrition.
- Analyze churn

patterns and feedback to identify root causes and implement corrective
actions to improve merchant satisfaction and retention.
- Analyze

merchant data and market trends to identify growth opportunities and develop
strategic initiatives to expand market share and increase merchant lifetime
value.
- Collaborate

with sales, marketing, product, and customer support teams to ensure
alignment of merchant lifecycle initiatives with business objectives and
market needs.
- Define key

performance indicators (KPIs) and metrics to measure the effectiveness of
merchant lifecycle management efforts and establish processes for tracking
and reporting on performance.
- Analyze

merchant data and market trends to identify opportunities to improve the
merchant experience, maximize revenue opportunities, and reduce customer
churn.
- Drive merchant

engagement and satisfaction through targeted communication campaigns,
personalized support, and proactive outreach initiatives.
- Communicate and

share information candidly that builds trust and enhances relationships.
- Make timely and

sound decisions as company priorities change to ensure all initiatives are
successfully completed within implementation timelines.

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