Operations Business Specialist

hace 1 semana

Monterrey, México Optimas Solutions A tiempo completo

**Operations Business Specialist**
Optimas is the leading global industrial distributor and service provider specializing in fastening and supply chain solutions for manufacturers seeking to improve efficiency and profitability. Customers rely on our deep industry and manufacturing expertise to create custom-tailored programs to help them streamline their production and reduce their risk.

**Summary**:
The role of a Business Specialist was stemmed from the need of providing custom tailored solutions for our customers. In this role, the specialist will specialize in understanding the needs of the customer, identifying areas of improvement, and implementing processes to produce the optimum level of service.

**Essential Functions**:

- Identify and communicate with key stakeholders
- Gather, review, and interpret business and industry data, including KPIs, financial reports and other key metrics
- Act as a liaison between key functional areas of the business
- Assess options for process improvement
- Collaborate with program managers, customer service managers and CSRs to provide a unified answer to our customers
- Communicate regularly with demand management and supply chain to provide up to date information on supply chain gaps or interruptions
- Assist in coordinating expedited freights and gap buys. Ensuring accurate communication within all departments.
- Take a pro-active approach possible customer interruption
- Work with other BA’s in maintaining the shortage report
- Coordinate part shortages between Customer Service, Supply Chain and Operations
- Work with Demand Management to maintain an accurate log of customer forecast
- Lead communication cadence between functional areas on a daily, weekly, monthly basis
- Other Ad-hoc projects as assigned

**Skills and Qualifications**:
Business Specialist typically require an associate degree in a related field or a bachelor’s degree in business administration. Some of the key skills for a business analyst are:

- Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions
- Resourcefulness and ability to devise creative solutions to problems
- Experience testing and mapping various business processes and protocols
- Familiarity with industry technology systems to gather data and problem solve
- 3 years of experience is preferred
- Excellent communication and leadership skills

**Ideal**:

- Strong knowledge in Microsoft Office Suite
- Knowledge/Experience in NetSuite Oracle as WMS/MRP (or similar).
- Knowledge of Tableau and Tools Group is a plus

Optimas OE Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, Optimas OE Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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