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Investigator Payment Associate

hace 2 semanas

Ciudad de México CDMX ICON A tiempo completo

The Investigator Payment Group works closely with other ICON departments to facilitate timely and accurate delivery of investigator payments in accordance with the executed contracts and adhering to ICON policies and procedures where ICON is contracted to deliver payment services.

**What you will be doing**:

- To support the Investigator Payments team with set up and maintenance of ICON’s investigators payments as appropriate.
- To support team lead and be the main point of contact for issue customer concern in the absence of a more senior member of IPG team
- To positively chip in to the IP group by seeking to continuously improve their job performance and knowledge of IPG systems and processes
- To support Clinical staff in executing accurate, timely and efficient investigator payments in accordance with investigator contract

Clients - Delivery to Customers, Building Relationships
- Communicate effectively with investigative site personnel and/or ICON or Sponsor Clinical Project Managers, regarding payment inquiries and handling their expectations accordingly.
- Liaise with all other ICON departments such as Clinical, PTS, IT, Finance, legal and contracts to ensure payment queries are speedily resolved.
- To effectively build and maintain a productive working relationship with the Clinical teams and other ancillary department staff to effectively handle their needs and expectations in relation to payments.

**You are**:

- Minimum of 2 years relevant work experience preferred, or has proven aptitude necessary to execute this role.
- Ability to liaise successfully with all levels of management at ICON, vendors, and clients.
- Excellent organizational, administration and problem solving skills.
- Excellent written and verbal communication skills.
- Excellent Customer Relationship Management skills. Ability to easily adapt to dynamic environment working to strict deadlines and targets.
- Good numerical ability an advantage.
- Bachelor’s degree or local equivalent in a related field.

**What ICON can offer you**:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs
- Competitive retirement planning offerings to maximise savings and plan with confidence for the years ahead
- Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others