Call Center Wfm

hace 20 horas

Anáhuac I Sección, México Inter-Con Security Systems A tiempo completo

**Overview**

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.
- Inter-Con is Everywhere Security Matters._

**Job Summary**:
As a Dispatcher, you will report to the Dispatch Manager. Our growing and dynamic team is focused on supporting the scheduling operations for Inter-Con’s most important resources: our security guards. If you have great communication skills, are interested in scheduling, and enjoy working with people, this position is for you Our leadership team is invested in your success, and we offer training that will ensure you are put in the best possible position to succeed.

**Duties/Responsibilities**:

- Manage daily scheduling operation by fixing broken schedules.
- Sourcing in case of any special event (TAS) for specific contracts.
- Communicate with Officers efficiently and quickly to address gaps in scheduled hours.
- Provide frequent updates to the Operations Manager of potential issues regarding scheduled hours, staffing deficiencies, and dark posts.
- Leverage available systems to optimize scheduling and reduce operational costs.

**Required Skills/Abilities**:

- Experience with MS Office Suite
- Excellent Customer Service skills
- Able to interact within Inter-Con’s corporate environment and effectively communicate with all levels of management.
- Able to work effectively in a fast-paced environment and meet strict deadlines.
- Excellent time-management, organization and multi-tasking skills required.
- Team player with business maturity, enthusiasm, and a positive work attitude.
- Sense of urgency.
- Experience with Bubo Gantt a plus.
- Scheduling / Dispatching background.
- Proactive problem solver that takes initiative.

**Other Requirements**:

- Prolonged periods of sitting at a desk and working on a computer.
- 24/7 availability (included holidays, weekends, etc.)
- Commute to physical location (100% on site).

**Benefits**:

- Base salary
- Law benefits
- Above law benefits: 15 days of holiday since first year, life insurance, major medical insurance, grocery vouchers
- Employee discounts

Pay: $32,000.00 per month

Ability to commute/relocate:

- 11320, Anáhuac I Sección, CDMX: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Call center supervisor: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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