Field Service Engineer, Hplc

hace 1 semana

Ciudad de México Agilent Technologies, Inc. A tiempo completo

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

**Your Role**:
You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems.

Installs and optimizes hardware/software/network products and configurations at customer sites.

Diagnoses and resolves product performance problems.

Performs maintenance and repairs.

Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.

Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.

Train other field engineers and customers in the solutions.

**Your Profile**:
A Bachelors or master’s degree within the science field - e.g. chemistry, analytical chemistry biochemistry, biotechnology or similar

2+ years of experience in a similar position or experience as an end user

Experience in HPLC Techniques

Experience with troubleshooting and problem solving

Experience with the Agilent solutions is desired but not essential

Advanced English Verbal and written communication is clear, respectful and timely

You enjoy travelling and visiting customers

Willing to work in a collaborative environment and teamwork

**About Agilent**:

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