Quality and Process Excellence Lead

hace 2 días

Guadalajara, México Wipro Limited A tiempo completo

**Overview**:
Quality & Process Excellence Lead

Educational Qualification Any Graduate, B.E/B.Tech
Professional Qualification if any Six Sigma Black Belt/Lean Certified/Trained

**Roles & Responsibilities**:
Skills (Must Have) 1. Good data analytics, problem solving skills and Wipro transformation tools
2. Experience in managing Quality/ Process Excellence initiatives with exposure to both front office and back office operations
3. Experience have led/driven consulting projects
4. Experience have worked in cross functional teams and demonstrated ability to drive change in the process
5. Excellent oral and written communication skills
6. Well versed with MS Office - Excel and PowerPoint and Visio
7. English Fluency
Skills (Good to have) 1. Exposure to high end analytics & Statistical tools like Minitab, SPSS, Tableau, Power BI etc.,
2. Experience in driving high impact transformation projects involving technology and process re-engineering
3. Understanding of Service/Operations domains
4. Spanish Basic/Intermediary
Job Description 1. Support process excellence initiatives and drive improvement projects
2. Drive benchmarking and best practices deployment across accounts
3. Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT/PCSAT risks.
4. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
5. Drive projects to improve and maintain the profitability of the process.
6. Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors
7. Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes.
8. Monitor and drive compliance requirements through Internal Common Minimum standards (CMS), ISO 9001, etc.,
9. Ensure all process metrics are met
10. Lead quality report and dashboards
11. Support in SOP and VSM creation

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