Front of The House Manager

hace 10 horas

Cabo San Lucas, México Aman Group Sarl A tiempo completo

**Location Overview**

Join our team at Amanvari. A remote natural paradise on Mexico’s Eastern Cape, Aman’s newest retreat finds home between the Sierra de la Laguna mountains and the calm waters of the Sea of Cortés. Echoing its name, a combination of the Sanskrit-derived words for ‘peace’ and ‘water,’ Amanvari rests in harmony with its exclusive yet inspiring setting, an exclusive 1,000-acre community just one hour from Los Cabos International airport.

**Role**

The Front of the House Manager leads the Rooms Team in the provision and delivery of personalized guest care to enhance the guest experience of the Resort. He/ she is responsible for providing all guests with quality service while maximizing room revenue and productivity. The Front of the House Manager develops and leads the relevant Heads of Department and encourages career growth of colleagues.

**Responsibilities**
- Coordinate the organisation and administrative functions in Front of the House to provide all guests with quality service while maximizing room revenue and productivity.
- Monitor the occupancy forecast, manage the departmental budget and participate in P&L meetings.
- Assist with annual budget and strategy preparations, including capital submissions and ensure active control of annual budgeting.
- Build relationships and clear, open lines of communication with all departments.
- Manage guest feedback, create action plan s and follow up on a monthly basis with direct reports.
- Be critical and demanding of operating standards including revision/implementation of new standards.
- Manage all external contracts to ensure aligned service is received maximizing value for money.
- Drive the Rooms Division quality assurance program. Deliver a monthly report on Key issues, developments, outstanding works, and personal and financial concerns to GM.
- Implement and monitor programs to maintain the condition of Hotel assets in all Rooms Division areas.
- Align management style, working practices and conduct with Aman’s vision, purpose & values, operating standards and policies t o comply with Aman’s code of conduct at all times.

**Requirements**:

- Proven background and progression in Front of the House Area.
- Skilled in problem analysis, problem solving and decision making.
- Must possess strong communication and listening skills, excellent speaking, reading and writing skills in English.
- Ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
- Track record of working collaboratively with others to achieve desired results.
- Possess n atural hosting skills, be engaging and effective in providing exceptional customer service.
- Financially savvy with the ability to improve the bottom line.
- Innovative and w ell ver s ed with technology, which helps Rooms Division to take next level.
- University degree or Diploma in Hospitality Management desirable.
- Must be proficient in Microsoft Word and Excel.

**Benefits**

At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

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