Customer Service Representative

hace 4 días

Monterrey, México Vertiv Group Corp A tiempo completo

**ESSENTIAL FUNCTIONS**

Provide services that will guarantee the Customer Response Center 24/7/365 operation

Interact with Internal and External customers of Vertiv

Ensure SLA agreements with customers are meet through proper management and follow-up of Emergency calls

Create, update and close Service Requests

Manages and ensures Service Engineers requirements to access to customer’s sites

Track resolution of customer reported issues

Provide administrative support to customer related areas in customer centered activities

**EDUCATION AND EXPERIENCE**

High school Degree (at least)

Preferable with Customer Service Trainings.

Familiar with call center KPIs

Conversational English level (B2)

Strong knowledge in any Call Center Tools and Systems (Cisco, Avaya, Polycom, NICE, etc.)

Experience handling customer experience issues and resolutions

Minimum 2 years of experience in Customer Service related to technology.

At least 2 years of experience in back office environment and telephone systems.

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