Service Coordinator

hace 4 días

Guadalajara, México Vertiv A tiempo completo

**Brief Job Description**:
Supervisor Service Operations is responsible for overseeing the management of both contract and non-contract orders, ensuring timely invoices and fulfillment to maximize revenue. This role involves monitoring orders backlog, purchasing service sales order items, and shipping available stock items on time. The manager will lead a team, cultivate strong customer relationships, and collaborate effectively with Service Sales, Service Operations, and Logistics to meet order KPIs and SLAs, while preventing penalties due to delays or process failures.

**Responsibilities and Measurement Criteria with Time investment Needed on Each**:
**(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)**
- Contract and Non-Contract Orders Management: Oversee the processing of all contract and non-contract orders, ensuring compliance with company policies and customer agreements.
- Order Backlog Monitoring: Continuously monitor the orders backlog to prioritize and manage order fulfillment efficiently.
- Timely Invoicing: Ensure all orders are invoiced accurately and on time, contributing to the company’s revenue goals.
- Purchase Order Management: Manage the purchasing of all service sales order items promptly to meet customer demands.
- Shipping Coordination: Ensure all available stock items are shipped on time, coordinating with logistics to optimize delivery processes.
- Revenue Maximization: Develop strategies to maximize revenue from service sales orders, identifying opportunities for improvement.
- Team Management: Lead and motivate a team to achieve high performance, providing coaching, mentoring, and conducting regular performance evaluations.
- Customer Relationship Management: Build and maintain strong relationships with customers, addressing inquiries and resolving issues to enhance satisfaction.
- Cross Department Collaboration: Work closely with Service Sales, Service Operations, and Logistics to ensure effective cooperation and alignment with business goals.
- KPI and SLA Compliance: Ensure that all orders align with defined KPIs and SLAs, actively preventing penalties due to delays or process failures.
- Continuous Improvement: Identify areas for process improvement and lead initiatives to enhance operational efficiency and service quality.

**Qualifications**:
**Required/ Minimum Qualifications**:

- Bachelor’s degree in business management, operations, or related field.
- 5+ years of experience in service revenue management, order processing, or a similar role.

**Additional / Preferred Qualifications**:

- Proven experience in managing order backlogs and ensuring timely invoicing and fulfillment.
- Strong skills in team management, customer relationship management, and cross-functional collaboration.
- Excellent organizational and time management skills, with a focus on maximizing revenue.
- Deep knowledge of accounting and financial principles, as well as local regulations.
- Proficiency in order management systems, ERP software, and reporting tools.

**Physical & Environmental Requirements: (To be used majorly for manufacturing jobs.)**
- None

**Time Travel Needed**:

- None

  • Service Delivery Manager

    hace 2 semanas

    Guadalajara, México Finastra USA Corporation A tiempo completo

    **Responsibilities**: **What will you contribute?** Reporting to the Cloud Delivery Manager, the **Service Delivery Manager**/**D**isaster**R**ecovery** Coordinator** is a key interface and liaison between Finastra internal business line, technology organization, support teams, and customers, contributing to the overall delivery of technology and services...

  • Service Coordinator, Lar

    hace 3 semanas

    Guadalajara, México Miraclon Corporation A tiempo completo

    **About us**:The Regional Service Coordinator serves as the “center” of all regional service activity. They are familiar with all NX customers (direct and indirect) and all aspects of their service activity on a daily basis. They coordinate the delivery of service, both short term and long term, within the region. Long term they assist the Regional...

  • Transaction Coordinator

    hace 2 semanas

    Guadalajara, México Rincon Property Management Inc. A tiempo completo

    **Who We Are**:At Rincon Property Management, we strive to facilitate a company culture that prioritizes both personal and professional growth. We encourage each member of our team to seek out opportunities to grow within their role, whether they have the opportunity to attend a webinar, take a course, or read a book relevant to their position.We utilize...

  • Project Coordinator

    hace 2 semanas

    Guadalajara, México National Service Provider A tiempo completo

    We are one of the largest companies in the world in our industry, Facility Management Services. We are a third-party administrator that handles back-end operations, customer service, logistics, project management and communications for multiple Real Estate services companies and other service providers in the United States and Canada, and very soon to...

  • Project Coordinator

    hace 2 semanas

    Guadalajara, México National Service Provider A tiempo completo

    We are one of the largest companies in the world in our industry, Facility Management Services. We are a third-party administrator that handles back-end operations, customer service, logistics, project management and communications for multiple Real Estate services companies and other service providers in the United States and Canada, and very soon to...

  • Maintenance Coordinator

    hace 3 días

    Guadalajara, México Intempus Realty A tiempo completo

    **Job Functions** Support the Maintenance Group in coordinating work order requests and property turn-overs. The Coordinator schedules, tracks, and follows through with all routine and preventative maintenance in order to maintain the physical integrity of Intempus properties at all times. The Coordinator manages service requests to resolve maintenance...

  • Customer Service

    hace 2 semanas

    Guadalajara, México Siemens Healthineers A tiempo completo

    **Change the future with us!**We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better...

  • Customer Service Orde Status Coordinator

    hace 2 semanas

    Guadalajara, México Siemens A tiempo completo

    Change the future with us!We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better...

  • Customer Service Orde Status Coordinator

    hace 2 semanas

    Guadalajara, México Siemens A tiempo completo

    Change the future with us! We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better...

  • Branch Customer Service Coordinator I

    hace 1 semana

    Guadalajara, México TTI Latin America A tiempo completo

    TTI, Inc., is in search of a Customer Service Coordinator for our Global Resource Center located in Guadalajara, Mexico. This role provides support to various internal stakeholders based on established activities. This role will directly support our Washington branch. Bilingual in Spanish & English is required.**_ What our Customer Service Coordinator...