Customer Success and Review Specialist

hace 3 días

Desde casa, México J. Blanton Plumbing A tiempo completo

**Customer Success and Review Specialist**

Company Overview:
Join our team at J. Blanton Plumbing, a rapidly growing US-based company. We're seeking a Customer Success and Review Specialist to play a vital role in our marketing team. This position is designed to ensure that every customer feels heard, valued, and satisfied with our services. By focusing on post-service engagement, this role is key to enhancing our online reputation and building lasting relationships with our customers.

Key Responsibilities:

- **Call Grading and Dispute Resolution**: Evaluate customer service calls for quality, providing feedback to improve future interactions. Manage disputes regarding charges for Google Local Service Ads, ensuring fair and satisfactory resolutions.
- **Review Solicitation**: Actively solicit reviews from customers upon job completion, with a particular emphasis on Google Local Service Ads. Develop strategies to encourage feedback and share positive experiences.
- **Review Management**: Monitor and respond to reviews across various platforms. Craft responses that reflect our brand's commitment to customer satisfaction, addressing concerns and highlighting positive engagements.
- **Customer Liaison**: Serve as the primary point of contact for customers post-service. Work closely with our customer service team to resolve any issues, ensuring every customer is satisfied with the resolution.
- **Success Story Promotion**: Share compelling customer success stories and testimonials across our marketing channels. Highlight positive experiences to enhance our brand reputation and attract new customers.

**Requirements**:

- Proven experience in customer service, marketing, or a related field.
- Strong communication and interpersonal skills, with the ability to effectively address customer concerns and promote positive interactions.
- Experience in online review management and response strategies.
- Ability to work collaboratively within a team and across departments to resolve customer issues.
- Creative and strategic thinking, with the capacity to develop innovative approaches to soliciting and managing reviews.
- Bachelor's degree in Marketing, Communications, or related field is preferred.

**Benefits**:

- Competitive salary.
- Opportunity for growth in a dynamic and expanding company.
- Flexible remote work environment.

Pay: From $17,000.00 per month

Work Location: Remote

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