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We are looking for **Eligibility Verification Specialists** to support patient insurance verification and customer communication.
**About the Role**
You will be verifying insurance coverage for appointments, updating system records, and communicating with parents and insurance companies by phone when needed.
**Location Requirement**
You must live in the Monterrey metropolitan area
(Monterrey / San Pedro / Santa Catarina or surrounding nearby municipalities)
**What You Will Do**:
- Verify insurance coverage for upcoming pediatric appointments
- Update eligibility information in the system
- Contact parents and insurance companies to clarify coverage
- Document all interactions accurately
**Schedule**
- Monday to Friday
- 8 AM - 5 PM EST
**We’re Looking For**
- **Bilingual** (Spanish + English)
- **High school diploma**:
- **1-2 years of call center or phone support experience (required)**:
- Comfortable making and receiving calls
- Strong communication & documentation skills
**Work Arrangement**
- **Hybrid** (office presence depends on performance)
- First day always onsite for onboarding (7:30 AM)
If you are good with communication, organized, and enjoy problem-solving, this role is a great fit.
Pay: $15,000.00 - $18,300.00 per month
**Education**:
- High school or equivalent (required)
**Language**:
- English (required)
License/Certification:
- Experience in Customer Support (required)
**Location**:
- Monterrey, N. L. (required)
