Quality Area Manager Jr, Sort Center

hace 2 semanas

Tlahuac, México Servicios Comerciales Amazon M A tiempo completo

High School Diploma or Bachelor Degree in progress.
- 1+ years of direct management experience of employees and their performance.
- 1+ years of experience with performance metrics and process improvement.
- 1+ years of progressive responsibility in program or project management in transportation, logistics, operations or related field.
- English Basic Level

Job summary

Do you aim to have a dynamic impact on the world?

Are you up for creating solutions and solving tomorrow’s problems today?

Then we have the opportunity for you

We are looking to hire an QA Area Manager Jr to be part of our Sort Center Quality Assurance (QA) team. Our Sort Centers sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each Sort Center, our teams receive packages from our Fulfilment Centers, sort them and ship them out; each of these groups have played their part in taking us where we are today.

These Sort Centers are fast-paced and high reward environments, where adherence to policies and procedures is key. We need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession

Key job responsibilities
- Support safety programs and compliance to ensure a safe work environment for all associates.
- Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team.
- Plan for and identify root causes of deviations, via cause and effect analysis.
- Support network & operations-focused quality initiatives.
- Review and analyse internal customer complaints and process defect data, followed by development of corresponding action plans to reduce future incidents.
- Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any behaviours/processes that could impact on material integrity.
- Gain expertise in key fulfilment centre process paths, as well as exception handling; we need you to ensure that process discipline is adhered to across all shifts and departments.
- Collaborate with all department managers to identify and understand key projects, initiatives and system enhancements.
- Liaise with Area Managers and Operations Managers to support the communication of all policies related to process compliance, drive continuous improvement through removing obstacles, i.e setting area readiness standards.
- Work with Loss Prevention teams to establish, influence and adhere to Loss Prevention policies and procedures.
- Completed Bachelor's Degree.
- Demonstrable problem-solving, mathematics and analytical skills using data to drive decisions in a business environment.
- A resilient, focused problem solver and self-starter, with the ability to multi-task and prioritize in a complex, occasionally ambiguous environment.
- Technical aptitude and familiarity with the design and utilization of complex systems.
- Proven track record of complex and creative problem solving and the desire to create and build new processes.
- Ability to drive successful partnerships with cross-functional leadership to execute strategic initiatives and develop strategic roadmaps.
- Demonstrated strong leadership skills when confronted with difficult situations exhibiting ability to keep the team focused and motivated.
- Continuous improvement background (i.e. 6-sigma, - Fluent user of the entire MS Office suite, especially Excel.
- Fluent Spanish and English.

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