Tech Lead

**Job Category **:Customer Success Group

**Job Details**:
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce.

At Salesforce Professional Services organization, we focus on delivering Salesforce's world-class product and project offerings to ensure customers are getting the most out of the Salesforce Platform. Our team is made up of thousands of the world’s leading Salesforce experts.

And at the Latam v-Hub team, we are creating the greatest platform to evolve and develop our professionals to be the Next Generation of Salesforce Talents

**YOUR IMPACT: Responsibilities**
- Serve as a trusted advisor to the customer, managing their expectations and acting as the main point of contact for problems resolutions;
- Identify and lead internal strategic initiatives to grow Latam vHub practice; You will be leading a medium to a large team of consultants tasked with the delivery of projects;
- Have strong People Management skills and be passionate about people development; you are supposed to actively contribute with enablement plans for individuals’ career goals;
- Work collaboratively and have very strong communications skills, especially promoting a collaborative environment within other teams, like Project Managers, Technical and Solution Architects;
- Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform;
- Ensure the success of these teams while securing the highest CSAT and business outcomes.

**MINIMUM QUALIFICATIONS**
- 5+ years in technical or functional architecture experience
- 3+ years managing an implementation team and strong experience in following and build a team career
- Strong knowledge of Apex, LWC, and Javascript is required
- Strong experience in agile environment and methodologies
- Strong leadership skills, being able to address team needs in all aspects
- Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
- Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience
- Proven ability to analyze, design, and optimize business processes via technology and integration
- Ability to navigate multiples projects being a trusted guide to the team
- Portuguese, Spanish and English speaker
- Minimum Required Certifications: Salesforce Administrator, Platform App Builder, Platform Developer I

**_Required Qualities: _**
- TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability
- LEADERSHIP: Be a great manager, focused on people development and wellbeing
- TEAM PLAYER: Proficient at collaboration and working with members of a team
- COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains the area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence
- LEARNER MINDSET: Proactively looks for knowledge and ways to learn continuously, influencing positively the learning environment
- ACTIVE LISTENING: listening actively with empathy and taking actions based on feedback

**PREFERRED QUALIFICATIONS**
- Adept at navigating/mediating conflict and fostering healthy dialogue
- Strong interpersonal skills - nurtures effective working relationships with others
- Experience overseeing and managing business metrics, productivity, and outcomes

**Benefits & perks**

Employee Stock Purchase Program

Health Insurance for the family group

Wellness and Education Reimbursement

Parental Leave

Childcare subsidies

And more

**Accommodations**:
**Posting Statement**:
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce welcomes all.