Account Support Specialist

hace 14 horas

Hermosillo, México Streamline Vrs Llc A tiempo completo

**About Inhabit**

**About Streamline Vacation Rental Software**

We are the industry leader in vacation rental software. Our clients use our cutting-edge technology and modern solutions to manage their entire property management operations: online bookings, maintenance, housekeeping accounting, etc.

If you’re interested in joining a team working to build a unique, world-class software with a relentless focus on the customer, you’ve come to the right place.

As an Account Support Specialist, you will drive the customer's relationship that the sales team has already established. The customer will rely on your expertise to ensure a successful experience with the Streamline Vacation Rental Software. You will be the lifeline to clients by providing support, analysis, troubleshooting, training, documentation, and anything they need.

We are looking for a highly motivated, polished, well organized self-starter with an engaging personality who thrives in a fast-paced environment and can learn and adapt quickly.

**Functions and Responsibilities**
- Respond to tickets and phone calls on time, understand the client's needs while driving engagement, and build rapport.
- Provide technical expertise and ongoing training to our software users.
- Troubleshoot, investigate and resolve software issues and concerns that assigned customers report.
- QA testing for possible bugs.
- Collaborate with sales, IT development, and upper management to become familiar with new customers, product enhancements, and procedures.
- Handle day-to-day operations and follow-ups for a specific group of assigned clients.
- Review and analyze data regularly to ensure all services are set up and utilized correctly.
- Proven ability to multitask, work under pressure and build ongoing relationships with customers.

**Minimum Qualifications**
- 3 + years of experience as an account manager, and/or 2 + years of experience in the property management industry and/or 2 + years of experience in software and/or IT industry.
- Experience in the Property Management Industry helpful
- Customer service experience
- Excellent time management and organizational skills
- Quick learner, detail oriented, and collaborative friendly team player
- Professionalism and clarity in your verbal and written communication with the ability to teach customers and teammates with enthusiasm
- Happy, friendly and approachable individual

**Education Requirements**
- Bachelor’s degree or comparable experience

**Location**
- Hermosillo, Sonora, Mexico
- Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants. _
- #Inhabithiresmx_

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