Customer Experience Agent

hace 7 días

Ciudad Del Sol, México Intugo A tiempo completo

HIGH SCHOOL DIPLOMA OR GED.

2+ YEARS OF EXPERIENCE IN A CALL CENTER ENVIRONMENT.

HIGH PERFORMER WITH PROVEN EXCEPTIONAL QA SCORE IN PREVIOUS CALL CENTER JOBS.

CUSTOMER SERVICE ORIENTED. PASSIONATE ABOUT PROVIDING OUTSTANDING CUSTOMER SERVICE.

COMFORTABLE WORKING IN A FAST-PACED ENVIRONMENT.

BILINGUAL ENGLISH / SPANISH, REQUIRED. ACTIVITIES**:TAKE INBOUND CALLS FROM OUR CUSTOMERS RELATED TO DIFFERENT CUSTOMER SERVICE SITUATIONS.**
- TAKE PAYMENTS AND KNOW HOW TO GUIDE CUSTOMERS TO MAKE PAYMENTS ON THEIR OWN.
- KNOW HOW TO READ LOAN BALANCES AND MAKE PAYMENT ADJUSTMENTS
- COMMITMENT TO FIRST CALL RESOLUTION, WITH A SENSE OF URGENCY AND MAXIMUM PROFESSIONALISM.

MINIMIZING THE TRANSFERRING OF PHONE CALLS FROM ONE DEPARTMENT TO ANOTHER.
- ENSURES DELIVERY OF EXCELLENT CUSTOMER SERVICE THROUGH FAST AND ACCURATE PROCESSING OF CALLS, COMMUNICATION, AND COORDINATING WITH OTHER DEPARTMENTS TO RESOLVE INQUIRIES.
- ANSWER INSURANCE-RELATED QUESTIONS INCLUDING CLAIMS STATUS, AND BASIC CLAIMS INFORMATION.

SHIFT:

- TRAINING SCHEDULE (2 WEEKS): MONDAY TO FRIDAY 9.00 TO 18:00
- MONDAY, FRIDAY AND SATURDAY 9:00 TO 19:00 AND TUESDAYS AND THURSDAYS 9:00 TO 18:00 | (SUNDAY + 1 WEEK DAY OFF) IT CHANGES DEPENDING US (DALLAS) TIME ZONE.
- 2 BREAKS OF 15 MINUTES AND LUNCH TIME 1 HOUR

SALARY AND BENEFITS:

- $16,500 MONTHLY BASE SALARY
- $542.77 DAILY BASE SALARY
- $3,799.39 WEEKLY BASE SALARY (3,200 NET WEEKLY)

BONUS: UP TO 4,500 MONTHLY (BASED ON METRICS/OBJECTIVES) + TRICOLOR BENEFIT PACKAGE (2% SAVINGS FUND, 1,400 FOOD STAMPS, 20-DAY CHRISTMAS BONUS)

Tipo de puesto: Tiempo completo

Sueldo: A partir de $16,500.00 al mes

Pago complementario:

- Bono de productividad

Lugar de trabajo: Empleo presencial

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