Customer Technical Services Analyst Ii-1
hace 3 días
Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results. Job Title Customer Technical Services Analyst II-1 Overview - Provides service support for businesses (B2B) and enterprises (B2E) that have product and service agreements with Mastercard - Responsible for overall satisfaction and retention of these business customers through knowledge of their core business and products - Builds long-term customer relationships and ensures timely response and resolution of issues **Responsibilities**: - Enhances customer experience by providing high level technical customer service and support according to established policies and procedures - Serves as technical resource accountable for analyzing, supporting and troubleshooting customer technical support inquires; provides alternate solutions as needed - Contributes to testing efforts to identify opportunities for improvements with the voice of the customer in mind - Implements process improvements, formulating recommendations to enhance customer service delivery and minimize inefficiencies - Assumes responsibility for small-sized projects/initiatives as an individual contributor with specialized knowledge of Mastercard's products/services within a particular discipline - Reviews customer issue logs and proposes resolutions, escalating issues that require more advanced knowledge - Gains exposure to Mastercard products/services within a particular discipline or product line - May provide guidance to less experienced team members Experiences - Experience troubleshooting and responding to routine customer inquiries with high quality resolutions - Experience assisting on process improvement initiatives according to standard procedures - Experience delivering technical resolutions in a timely manner" COVID-19 Considerations Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard’s security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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Customer Technical Services Analyst Ii-1
hace 2 días
Ciudad de México Mastercard A tiempo completoOur PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
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Customer Technical Services Analyst
hace 2 semanas
Ciudad de México MasterCard A tiempo completoOur PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
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Ciudad de México Guy Carpenter A tiempo completoHybrid 60/40 **Analyst II- Transactional Services**: **What's in it for you at Guy Carpenter?** Guy Carpenter & Company, LLC is a leading global risk and reinsurance specialist with over 3,100 professionals in more than 60 offices worldwide. Guy Carpenter offers a powerful combination of brokerage expertise, trusted strategic advisory services and...
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Senior Technician, Customer Technical Services
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Ciudad de México Mastercard A tiempo completoOur Purpose - Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation,...
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Ciudad de México Amazon Web Services Mexico A tiempo completoCustomer Practice, Retail and/or Oil&Gas Industry Knowledge and experience- Bachelor’s degree, or equivalent experience, in Computer Science, Engineering, Mathematics or a related field- 15+ years of IT consulting/management experience, with demonstrated IT Transformation experience in customer-facing roles- 10+ years of experience in technology/software...
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Financial Analyst Ii
hace 2 semanas
Edo. de México Bausch Health Companies A tiempo completoFinancial Analyst II (8586)**Career Opportunities: Financial Analyst II (8586)**Requisition ID **8586** - Posted - **LATAM** - **Finance** - **MX - Grossman** - City (4)actualizadoactualizadoactualizadoBausch Health is an EEO/AA employer M/F/D/V.
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Financial Analyst Ii
hace 2 semanas
Edo. de México Bausch Health Companies A tiempo completoFinancial Analyst II (8586) **Career Opportunities: Financial Analyst II (8586)** Requisition ID **8586** - Posted - **LATAM** - **Finance** - **MX - Grossman** - City (4) actualizado actualizado actualizado Bausch Health is an EEO/AA employer M/F/D/V.
