Noc Engineer

hace 7 días

Hermosillo Centro, México NGX NETWORKS A tiempo completo

Work modality: 95% Office, 5%Other.

Main activities
- Assist and support helpdesk platform in tickets regarding voip services, firewalls, internet, and other alerts.
- Call and receive calls of business and residential customers to assist in service requests or problem solving.
- Voip support in creating and maintaining extensions, ring groups, outbound rules, etc.
- Check feasibilities and assist remotely in provisioning, relocations and cancelations of microwave and fiber internet connections as well as pbxs.
- Assist, support, review, and check data center.

**Requirements**:

- Languages: English and Spanish.
- Intermediate knowledge in networks and telecommunications.
- Self-taught.
- Schedule availability

Desirable
- Itil 4
- Customer service experience
- Great spelling and grammar.

Tipo de puesto: Tiempo completo

Sueldo: $15,000.00 - $20,000.00 al mes

Beneficios:

- Horarios flexibles
- Vales de despensa

Pago complementario:

- Bono de asistencia
- Bono de productividad
- Bono de puntualidad

Tipo de jornada:

- Turno de 10 horas

Experiência:

- Servicio al cliente: 5 años (Deseable)

Idioma:

- Inglés (Deseable)

Lugar de trabajo: Empleo presencial

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