Call Center Trainer

hace 1 semana

Tijuana, México ACSI A tiempo completo

We are ACSI Call Center, one of the fastest growing call centers in the Tijuana Area. Come join us and see why we're your best career opportunity

We are looking for a **TRAINER **to enhance, develop and futher train our future call center collaborators, whether it's for our medical, customer service, collectors or other lines of business. As a trainer, you will be responsible for gauging the training needs of individuals and teams, onboarding new talent, preparing presentations and training materials, ensuring the safety of trainees and conducting feedback surveys to evaluate the effectiveness of educational programs.

**DUTIES AND RESPONSIBILITIES**:
Welcome new staff.

Prepare presentations, handouts and training materials.

Deliver training and answer questions.

Evaluate staff and departmental performance to identify skills gaps.

Create training programs for new and existing employees.

**SKILL AND KNOWLEDGE QUALIFICATIONS**
- Public speaking and presentation skills.
- Knowledge of different teaching methodologies.
- Organizational skills.
- Professional client-facing personal presentation.
- Professional demeanor towards clients, coworkers and the company
- Excellent verbal and written communication skills in both English and Spanish.
- The ability to fluidly adapt to changes according to client and company needs.
- Being well-organized is important for planning and delivering effective training programs. This includes creating schedules, developing training materials, and keeping track of trainee's progress.
- Inspiring and motivating trainee's is a necessary skill to posess in order to foster a positive learning environment.
- Collaborative skills are essential for working with other trainers, managers, and departments within the call center
- Familiarity with the technology used in the call center, including productivity suites such as MS Office, Google Docs, call management systems and other relevant software.
- US VISA is a must
- Medical knowlege
- English C1

Tipo de puesto: Tiempo completo

Salario: $5,000.00 - $6,000.00 a la semana

Horario:

- Lunes a viernes
- Turno matutino

Lugar de trabajo: Empleo presencial

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