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Bilingual Customer Service

hace 3 semanas

Tlahuac, México Intugo A tiempo completo

International company looking for talent to join our team

Company that offers world class end-to-end solutions for companies across the entire scope of IT services, customer and eCommerce support.

As a Customer Service Agent, you will be responsible for communicating with customers in need of assistance. Communication may include both phone and chat responsibilities.

**Profile**:

- 1 - 2 years Contact Center experience is preferred, but not required
- High school diploma or GED is required.
- Must have basic computer skills. Microsoft Office knowledge is a plus.
- Excellent customer service skills in both written and verbal communication is essential.
- Must be able to compose professional correspondence without requiring additional training.
- Must have the ability to use problem-solving and critical thinking skills.
- Take ownership of clients and work diligently to resolve customer’s technical issues, complaints and questions and provide outstanding service.
- Efficiently and effectively manage client accounts, maintain all required records, promptly address any issues as they arise and keep management informed.
- Answer phones professionally and respond promptly to various inquiries with care and urgency, using available resources.
- Accurately and efficiently process information and complete tasks in a timely manner.
- Be an excellent and professional liaison for the company and our client to the customer.
- Communicate effectively, positively and respectfully with customers, clients and co-workers at all times and in all matters.
- Maintain a high level of punctuality and have consistent and reliable attendance standards.
- Maintain and protect company and client information and always use strict confidentiality.

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Salario: $18,000.00 - $20,000.00 al mes

Horario:

- Turno vespertino

Prestaciones:

- Estacionamiento gratuito
- Seguro de gastos médicos
- Seguro de vida
- Vales de despensa

Tipos de compensaciones:

- Bono mensual

Puede trasladarse/mudarse:

- 02230, Ciudad de México, CDMX.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Deseable)

Educación:

- Bachillerato terminado (Obligatorio)

Experiência:

- Customer Service: 1 año (Deseable)

Idioma:

- English (Obligatorio)

Lugar de trabajo: Empleo presencial