Field Service Engineer

**Challenge Yourself and Impact the Future**:
**MACDERMID GRAPHICS SOLUTIONS**

MacDermid Graphics Solutions is a supplier of consumable materials used to transfer images on to consumer packaging materials, our products are used to improve print quality and printing productivity. We produce and market photopolymers through an extensive line of flexographic plates that are used in the consumer packaging and printing industries. Photopolymers are molecules that change properties upon exposure to light.

MacDermid Graphics Solutions operates as a business unit of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day.

**Who are we looking for?**:
We now have an opportunity for a Field Service Engineer to join our team at our Mexico. In this position, you will work for MacDermid Graphics (a business unit of Element solutions Inc *NYSE:ESI).

**What will you be doing?**:

- Receive & document in-bound technical troubleshooting calls and follow-up in a timely manner Recommend field service improvement programs for existing and new products
- Assist in development of Fault-Tree and respond to customer requests Deliver world-class field service and build customer satisfaction
- Adhere to safety rules, manufacturing procedures, company policies and procedures.
- Strong electrical / mechanical aptitude on automated equipment.
- Ability to read and work from electrical schematics.
- Hands-on person with the ability to troubleshoot and resolve equipment issues quickly. Able to follow through on equipment installations, from pre-installation to final training. A good working knowledge of PLC’s and ladder logic.
- Ability to provide assistance to customers both in person and by phone dealing with technical and operational issues.
- Travel to customer or manufacturing sites required, up to 75 -80 %. Person must be able to travel internationally with a passport.
- Keep records of maintenance, repair, and required updates of equipment.
- Inspect, test, and repair equipment following manufacturers' specifications, using test and analysis instruments.
- Perform preventive maintenance or service such as cleaning, lubricating and adjusting equipment.

**Who are You?**:
You need to have between 3- 5 years in technical field service, preferably complex printing devices or equivalent.

**What competencies will you need?**:

- Experience training customers on equipment set-up and operation
- Familiarity with complex instrumentation, flexographic equipment or equivalent
- Strong technical ability and troubleshooting experience
- Working knowledge of PLC’s and control devises.
- Demonstrated strong problem-solving skills
- Attention to detail, strong interpersonal and documentation skills, and strong work ethic.
- Able to file customer trip reports, travel expenses and monthly summary reports in a timely manner using SalesForce platform
- Excellent written and oral communication skills. Adequate usage of Microsoft Office tools
- Able to file customer trip reports, travel expenses and monthly summary reports in a timely manner using SalesForce platform

**We are we Offering...**:

- 30-day Christmas bonus.
- Vacation bonus of 90%.
- Life insurance
- Major medical expenses insurance.
- Grocery vouchers of 11.3% of monthly salary.
- Restaurant vouchers of 800 pesos per month.
- Savings fund of 13% with legal cap.

Teamwork - At Element Solutions Inc, you will be part of a highly collaborative culture that promotes coninuos improvement through cross functional partenerships to achieve our mission. We do this through a strong and unified culture and transparent management wich has empowered us to create high performing global teams that achieve superior solutions for our customers.

**Equal Opportunity Employer**:
‘Element Solutions Inc group of companies are E-Verify Companies and provide reasonable accommodation for qualified individuals with disabilities and disabled veterans in job applicant procedures. Equal Opportunity Employer: Minority/Female/Veteran/Disabled/Gender Identity/Sexual Orientation’