Technical Support Specialist

hace 1 semana

Ciudad de México Mixmax A tiempo completo

**The opportunity**
Exciting news We just hit $10 million in annual revenue, and are looking for an experienced Technical Support Specialist to join to help delight our growing customer base and help solve our toughest technical problems, diagnose customer issues, reproduce bugs, and improve our customer experience worldwide. As a member of our second tier support team, you'll also help out other team members and own projects to keep our team working better.
**Within three months, you'll**:

- Become a Mixmax product expert, able to answer questions about any aspect of our product
- Handle issues escalated from other team members
- Help test new product features
- Reproduce product bugs and work with our engineering team to resolve them
**Within six months, you'll**:

- Be comfortable handling our toughest technical problems
- Help train teammates and improve their skills
**Preferred skills and background**
- 3-5 years of experience in technical support, working directly with customers and prospects to solve technical problems
- 1+ years experience as a team lead, second-tier support team member, or other similar role
- **Ability to own technical inquiries related to Mixmax's Salesforce sync, API and webhooks. Comfortable advising new users on appropriate implementation of Mixmax's technical products**:

- Comfortable resolving problems involving multiple pieces of software and integrations in complex customer environments.
- **Experience triaging technical tickets and bugs before they are sent to our engineering team. Proven record of working closely with product and engineering teams to prioritize customer solutions.**:

- **Experience creating documentation and materials to help educate customers and internal teams technical aspects of the product.**:

- **Experience remotely troubleshooting solutions for computer or operating system issues that affect customers' ability to use the product.**:

- Experience supporting SaaS tools
- Experience with Salesforce or products that integrate with Salesforce
- Experience and past success in a remote position
- Comfortable with ambiguity and pitching in with other projects as needed
**Our commitment to diversity and inclusion**
- San Francisco Fair Chance Ordinance_
Pursuant to the San Francisco Fair Chance Ordinance, and any other local ordinances, Mixmax will consider for employment qualified applicants with arrest and conviction records.
**The Mixmax story**
At Mixmax, our vision is a world without busywork. Since our launch in 2015, Mixmax has become the product of choice for over 10,000 Sales and Customer Success teams to eliminate and automate repetitive work. This means more time to focus on what matters: engaging and serving the needs of customers.
We're extraordinarily proud of the company we've built. We're a driven, passionate, responsible group that values personal and professional growth equally. We take care of ourselves, our families, our customers, and one another. We believe in sustainable and diverse approaches to work and life, because optimizing for the long-term is the best path to success.
Our company is distributed, with remote team members worldwide and headquarters in San Francisco. We offer competitive salaries, meaningful equity, and generous benefits. And you get to work on a product people absolutely love

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