Service Sr Supervisor
hace 1 semana
The Service Sr. Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team in coordination with the Customer Service function. The overall objective is to ensure the best in class customer care focused on building and retaining valuable client relationships and drive commitment to the delivery of Citi’s products and services. **Responsibilities**: - Lead and develop a team of 15-25 care professionals and ensure they consistently meet performance metrics and provide effective customer service to Citi’s clients - Develop leaders and their skill set and provide growth opportunities through guidance and mentorship in conjunction with succession planning - Evaluate team’s performance and makes recommendations for staffing, pay increases, promotions, terminations, staffing, etc. - Create and execute realistic action steps and timelines for the team with a strict attention to details and performance - Drive organizational change through innovation and process improvement, eliminating friction points for team - Achieve team performance excellence to ensure high quality and high volume productivity Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.**Qualifications**: - 2-5 years of relevant experience in a Customer Service role - Proficient project management skills - Effective written and verbal communication - Influencing and relationship management skills - Proficient with Microsoft Office **Education**: - Bachelor's/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. - **Job Family Group**: Customer Service - **Job Family**: Service - **Time Type**: Full timeCiti is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting
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Service Sr Supervisor
hace 6 días
Metepec, México Citi A tiempo completoThe Service Sr. Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team in coordination with the Customer Service function. The overall objective is to ensure the best in class customer care focused on building and retaining valuable client relationships and drive commitment to the delivery of Citi’s...
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Customer Service Sr
hace 3 días
Metepec, México Grupo HCM A tiempo completoIMPORTANTE EMPRESA AUTOMOTRIZ**Solicita Customer Service Sr.**Actividades:Administrar la demanda del cliente con el propósito de asegurar el cumplimiento al KPI entregas al 100% en tiempo y forma para los mismos.**Requisitos**:- Ing. Industrial, LAE o Afín, Lic. Relaciones Internacionales- 3 a 5 años de experiência en puesto similar.- ingles Avanzado-...
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Customer Service Sr
hace 5 días
Metepec, México Grupo HCM A tiempo completoIMPORTANTE EMPRESA AUTOMOTRIZ **Solicita Customer Service Sr.** Actividades: Administrar la demanda del cliente con el propósito de asegurar el cumplimiento al KPI entregas al 100% en tiempo y forma para los mismos. **Requisitos**: - Ing. Industrial, LAE o Afín, Lic. Relaciones Internacionales - 3 a 5 años de experiência en puesto similar. - ingles...
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Service Supervisor
hace 2 semanas
Metepec, México Citi A tiempo completoThe Service Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team in coordination with the Customer Service function. The overall objective is to delegate and supervise tasks of the team while ensuring individual and group performance goals are met.**Responsibilities**:- Allocate work for small...
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Arquitecto de Soluciones Sr
hace 2 días
Metepec, México Grupo Núcleo NIN S.A. de C.V. A tiempo completoComo arquitecto de soluciones Sr, serás responsable de abrir, identificar y cerrar proyectos muy importantes. **Responsabilidades**: - Recepción de licitaciones y/o solicitudes de cotización - Analizar las requisiciones, considerando especificaciones y dimensionamiento del proyecto. (Volumetría y especificación del equipamiento) - Realizar...
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Arquitecto de Soluciones Sr
hace 2 días
Metepec, México Grupo Núcleo NIN S.A. de C.V. A tiempo completoComo arquitecto de soluciones Sr, serás responsable de abrir, identificar y cerrar proyectos muy importantes.**Responsabilidades**:- Recepción de licitaciones y/o solicitudes de cotización- Analizar las requisiciones, considerando especificaciones y dimensionamiento del proyecto. (Volumetría y especificación del equipamiento)- Realizar levantamientos en...
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Customer Service Analyst
hace 3 semanas
Metepec, México Citi A tiempo completoThe Customer Service Supervisor is an intermediate management-level position responsible for providing full leadership and direction of a team to provide client resolution and support in coordination with the Customer Service team.The overall objective of this role is to ensure the seamless delivery of customer service support to external...
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Tcc Supervisor
hace 1 semana
Metepec, México Citi A tiempo completo**Descripción de puesto** Global Workforce Optimization de Citi es una organización diseñada para optimizar personas, procesos y tecnología. Nuestra misión es asociarnos con las empresas de Citi a nível mundial para mejorar la experiência del cliente, aumentar los ingresos, alcanzar los objetivos de servicio y maximizar la eficiencia. El Supervisor...
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Supervisor de Servicio Senior
hace 3 semanas
Metepec, México Citi A tiempo completoEl Supervisor Sénior de Servicios es un puesto intermedio responsable de supervisar el flujo de trabajo diario del equipo de Servicio al Cliente en coordinación con la función de Servicio al Cliente. El objetivo general es garantizar la mejor atención al cliente focalizada en crear y conservar relaciones valiosas con el cliente e impulsar el compromiso...
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Supervisor Contact Center Priority
hace 2 semanas
Metepec, México Citi A tiempo completoThe Service Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team in coordination with the Customer Service function. The overall objective is to delegate and supervise tasks of the team while ensuring individual and group performance goals are met. **Responsibilities**: - Allocate work for small...
