Order Entry

**About Us**

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

We are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations.

We are looking for your talent, join our team and start your journey today

**BASIC PURPOSE AND FUNCTION**:Provide support for MX Climate CSR group with standards not less than Excellent, while working within the policies and procedures of the company.

**PRIMARY DUTIES AND RESPONSIBILITIES**:

- Order entry support across Gdl Customer Service team. Process daily customer quotes and firm orders thru the following Order Entry options: Oracle and JDE
- Filing Customer Profiles for new orders, quotations and shipments based in the Record Retention
- Index documents in Onbase
- Weekly update new shipping dates in Oracle
- Maintain monthly kpis, collect data and keep kpis up to date
- Acknowledge orders and shipping
- Support other Bus such as B02,B03 during CSR transitions, training, vacations, disease and peak season
- Support Management and CSRs
- Help on special project and update weekly reports
- Others

**JOB REQUIREMENTS**:
**EDUCATION**:Bachelor's Degree in International Business, Marketing or Engineering or High school degree.

**EXPERIENCE: +1 YOE.**Ability to work under pressure, respecting deadlines and delivery results. Customer Service background. Export knowledge a plus. Computer knowledge (Oracle or another CRM experience a plus). Superior communication and organizational skills.

**Collaboration First Hybrid Work Arrangements**:
This role is hybrid eligible with the requirement to be in office at least three days per week. Colleagues are expected to demonstrate a collaboration first mindset, which is the understanding that teams will work together in-person and colleagues should be flexible to adjust their hybrid days based on business needs. You will have an opportunity to work with your team and leader to determine when you should be in office to drive meaningful connections and to best serve our customers.

**Our Commitment to Our People**

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team

**Our Commitment to Inclusion & Belonging**

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

**Equal Opportunity Employer**

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, or disability. We are committed to providing a workplace free of any discrimination or harassment.

**No calls or agency requests please.