On Site Desktop Engineer

hace 2 semanas

Monterrey, México ContactPoint 360 A tiempo completo

**Desktop Engineer**

**Join our CP360 Family, today**

**Who We Are**:
We lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced Business Process Outsourcing (BPO) technologies. We are proud to call ourselves innovative leaders in the industry and value how we have been able to grow significantly from 5 to 3000+ employees since opening 15 years ago. We are Great Place to Work certified and offer an award-winning culture that is enthusiastic about adding next level talent to our operations as we continue to expand.

At ContactPoint 360, we trust and empower our team when it comes to providing best-in-class interactions. We believe in thinking and acting differently.

**Responsibilities**:

- Set up equipment for users such as Desktop, Laptop and desk-phones and troubleshoot issues related to them.
- Perform Installation and configuration of desktops & laptops and maintain their backups as per the standard company policies.
- Participate in workstation moves, desk additions and changes, to maintain network and system access for employees.
- Maintain documentation related to all IT Assets & Inventory and update them frequently in accordance with the configuration and quantity changes.
- Troubleshoot equipment on the floor including TV, barcode scanner guns, label printers, tablets, etc. and maintain their documentation.
- Work on projects related to IT hardware reconciliation, PC decommissioning, account & junk data clean-up, Windows OS, and hardware upgrade, etc.
- Monitor the ticketing system and provide level-1 technical support to end-users such as password resets, software installation, PC hardware problems, printer malfunctions and other IT issues.
- Perform other tasks within the scope of the role as identified by the IT Manager.

You will be required to work ON-SITE

**Qualifications**:

- Desktop Support background is desirable.
- knowledge in technically supporting Windows PC systems.
- Excellent oral and written communication skills in English and Spanish.
- Ability to work well in a team environment and servicing IT users.
- Possess self-motivation, strong organizational skills, ability to multi-task in a fast-paced and dynamic environment.
- Good documentation skills and keenness to maintain & update knowledge base.
- Basic networking knowledge related to IP addressing, ethernet, cabling and remote desktop tools.
- Basic knowledge regarding domain joined systems and IT security practices.

What we offer:

- Great salary
- Law Benefits
- Medical Expenses
- Life Insurance
- Pantry Vouchers 5%

**Start your amazing career with CP360 today

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