Customer Support Specialist
hace 7 días
**About the Company** A leading innovator in the restaurant industry, offering a cloud-based platform designed to centralize accounting and back-office operations for restaurants. The company is committed to empowering team members to achieve exceptional results and advance their skills, fostering a culture of continuous improvement and striving to be "Best in Class." **Role Overview** The **POS Integration Support Specialist** is tasked with assisting customers in managing all POS integration functions. This includes handling communications through tickets, live chats, and phone calls, ensuring seamless support and issue resolution. **Responsibilities** - **Customer Support**: - Promptly gather necessary information to troubleshoot customer-reported issues. - Contact customers via phone or screen share to better understand and resolve problems. - Explain POS integration functions clearly to customers. - **Issue Resolution**: - Identify solutions to reported problems and communicate them effectively. - Diagnose software defects and escalate issues to the Lead Support team when required. - Route non-POS related customer issues to the appropriate teams. - **Documentation and Improvement**: - Manage and update personal ticket queues. - Identify and address gaps in the company's self-help documentation. - Document all reported defects thoroughly for internal analysis. - **Team Collaboration and Mentorship**: - Train and mentor new team members upon management request. - Participate in live chats to support the customer service team. - **Additional Duties**: - Assist in other assigned tasks. - Occasional travel may be required. **Key Skills Required** - Strong problem-solving abilities. - Effective communication skills for handling customer interactions. - Proficiency in analyzing and documenting software-related issues. - Collaborative mindset for cross-functional team support. Tipo de puesto: Tiempo completo Sueldo: $7,000.00 - $150,000.00 al mes Idioma: - Inglés (Obligatorio)
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Customer Support Specialist
hace 4 días
Juárez, México Hco Latam A tiempo completo**About the Company**A leading innovator in the restaurant industry, offering a cloud-based platform designed to centralize accounting and back-office operations for restaurants.The company is committed to empowering team members to achieve exceptional results and advance their skills, fostering a culture of continuous improvement and striving to be "Best in...
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Technical Support Engineer
hace 5 días
Juárez, Chihuahua, México Customer A tiempo completoHi, I'm Debbie, a Technical Support Manager at I'm looking for a Technical Support Engineer to join our team based in the Australia.As a Technical Support Engineer, you'll communicate directly with our customers via our Support Center. Our team is especially excited to hear from folks with Technical Support backgrounds who have experience communicating...
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Customer Support Specialist
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Juárez, Juárez, Chih., México BlackLine A tiempo completoIt's fun to work in a company where people truly believe in what they're doing! At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to...
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Customer Success
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Juárez, México Knock2.Ai A tiempo completoAbout Knock2 Knock2 is a fast-growing B2B SaaS platform that helps Sales teams identify website visitors, surface real buying intent, and take the right next step.We combine visitor identification, AI-driven insights, and automation to help companies convert more leads and grow revenue.We're a small, high-performance team building the "Next Best Move"...
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Customer Success
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Juárez, Juárez, Chih., México Knock2.ai A tiempo completoAbout Knock2 Knock2 is a fast-growing B2B SaaS platform that helps Sales teams identify website visitors, surface real buying intent, and take the right next step. We combine visitor identification, AI-driven insights, and automation to help companies convert more leads and grow revenue. We’re a small, high-performance team building the “Next Best...
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Customer Success
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Juárez, Juárez, Chih., México Knock2.ai A tiempo completoAbout Knock2 Knock2 is a fast-growing B2B SaaS platform that helps Sales teams identify website visitors, surface real buying intent, and take the right next step. We combine visitor identification, AI-driven insights, and automation to help companies convert more leads and grow revenue. We're a small, high-performance team building the "Next Best Move"...
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Sales Support Specialist
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Ciudad Juárez, México Brexia A tiempo completo**About Us**Brexia LLC is a small, fast-growing industrial distribution company, specialized in supplying MRO and OEM products to manufacturers in the El Paso-Juárez region since 2014. Our company is dedicated to building strong customer relationships by providing personalized consultations to meet each client's unique needs.We’re looking for a **Sales...
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Customer Support Specialist For American Clients
hace 4 días
Juárez, México Equivity A tiempo completoA customer support company is seeking a passionate Customer Support representative in Ciudad Juárez, Mexico.The role involves engaging with American clients, resolving issues, and using various tech platforms for support.Candidates should have a Bachelor's degree and demonstrate excellent written English communication skills.This full-time position offers a...
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Customer Support
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Contract Success Manager
hace 23 horas
Juárez, Chihuahua, México Customer A tiempo completoHello from the Recruiting Team at We're looking for a part-time Contract Customer Success Manager to join our team at This role will be a "full stack" CSM: you'll own a dedicated book of business, manage onboarding and ongoing support, and help ensure customers achieve success with has experienced consistent year-over-year growth, and as our customer...