Key Account Manager

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

Team Overview:
As a Key Account Manager, you will serve as an ally of our partners driving their business growth through last-mile solutions, empowering them by boosting their own sales channels. Your primary objective will be to deeply understand the needs and challenges of each client, and tailor solutions to address them effectively.

Role Responsibilities:

- Establish strong, personalized relationships with key clients, comprehensively understanding their business goals and challenges, while actively listening to their needs, analyzing them, prioritizing effectively, and promptly resolving any concerns or challenges that may arise.
- Deep understanding of the specific needs, challenges, and trends within the last-mile delivery industry, while staying updated on industry developments, regulations, and emerging trends to offer informed guidance to clients.
- Drive business growth with our partners.
- Assist in the professional development of the junior team member, helping them grow their skills and expertise in key account management.
- Leverage internal resources effectively to provide optimal solutions.
- Identify and address operational issues promptly to avoid delays or misunderstandings in communication.

Role Qualifications:

- Bachelor's degree in Business Administration, Marketing, or related field (Master's degree preferred)
- 5 Year experience in key account management or similar roles, preferably within relevant industries.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to prioritize tasks effectively and work under pressure to meet deadlines.
- Strong problem-solving skills and attention to detail.
- Ability to build and maintain strong relationships with clients and internal teams.
- 1 year experience in mentoring or managing junior team members.
- Proficiency in relevant software and CRM tools.

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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