Manager, Credit

**Manager,**Credit & Risk Management LATAM**

**JOB TITLE**:Manager, Credit & Risk Management LATAM**

**LOCATION: IGS Guadalajara**

**REPORTS TO**:Sr. Manager, Order to Cash**

The** Manager, Credit & Risk Management LATAM**will be responsible for the evaluation and mitigation of credit risk within the organization including the day-to-day management of the risk team, developing and implementing risk management strategies and policies to minimize potential threats and losses. Responsibilities will include evaluating and monitoring of Ingredion´s customers credit risk appetite, emerging opportunities, and threats for the customer portfolios.

If you thrive in a dynamic environment where collaboration and continuous enhancement are valued, this position offers an exciting opportunity to contribute to our organization.

**Key Responsibilities**:
**Manager, Credit & Risk Management LATAM**: Oversee, guide, and direct the end-to-end delivery of Credit & Risk Management operational services supporting the region to ensure efficient operations.
- Manage **Credit & Risk Management**operations, in day-to-day activities of the department
- Evaluate the solvency of new and existing customers through analysis of financial statements, banking/commercial references, payment history, credit bureau agencies information and other data, analyzing and assessing risks to set appropriate credit risk, limits, and terms.
- Develop and implement strategies to assess and mitigate risks, setting appropriate credit risk limits and terms.
- Oversee the evaluation of orders retained from customers with payment delays and/or exceeded credit limits, making high-level decisions on order releases based on comprehensive risk management assessments.
- Expand and improve Credit & Risk Management operations automation activities
- Manage all aspects of ongoing activities and deadlines
- Support internal customer inquiries escalated as needed with a sense of urgency
- Hire, Train and Develop Team, especially in the areas of technology capabilities and skill
- Develop Capability and Skill development plans
- Provide training to new employees and system users on Policies, SoPs, and Controls
- Maintain high level of Customer Service
- Strong ability to set clear goals and manage a high performing team

**Delivery**Credit & Risk Management Strategy**: Collaborate with the Sr Manager, Order to Cash LATAM and Director, GDL Shared Services Center to enhance Credit & Risk Management strategies aligned with the business needs, customer experience, and the work and workforce at Ingredion, improving and enforcing Credit Policy and Guidelines to ensure effective credit management and helping to institutionalize a cultural awareness of risk management practices throughout the organization.
- Collaborate with Key Business Partners and report on monthly performance
- Identify issues and process improvements for Steering committee review
- Continually implement enhancements to further improve and streamline processes, including proper testing and communication to Leadership

**Monitor SLAs and Reporting**: Ensure adherence to Service Level Agreements, produce and review reports on performance, and identify and track any system, process, or performance issues. Escalate issues as necessary for timely resolution.
- Effectively monitor risk appetite & KPIs for credit metrics and ensure that all risk mitigating controls are completed and addressed
- Provide reports and high-value analysis for the customer portfolio with primary accountability for identifying and managing emerging threats across all components of the credit lifecycle to ensure alignment with risk appetite and Credit Policy and Guidelines.
- Conduct all daily, weekly, and monthly activities to drive compliance to policies
- Support audits and work with Team on remediations as required
- Enforce and maintain SOX compliance for policies and procedures
- Assist with month-end and year-end close activities as needed
- Stay updated on relevant laws, regulations and audit best practices to ensure organizational compliance documentation procedures.

**Process Improvement and Project Management**: Foster a culture that values critical thinking and problem-solving, encouraging transformation and continuous improvement. This involves identifying opportunities to improve processes through RPAs, lean practices, and six sigma actions focusing on quality, efficiency, responsiveness, cost-effectiveness and standardization. Demonstrated ability to manage multiple projects simultaneously, ensuring delivery of targeted results.

**Stakeholder Relationships**:Develop and nurture key relationships with GBS stakeholders such as go-to-market, finance and corporate, defining expected outcomes, identifying issues, and facilitating resolution through corrective action, communication, and collaboration to improve service level and drive strategic business growth.

**Team Leadership and Development**:Support the career devel