Microsoft Dynamics Product Support Engineer

hace 1 día

Tlahuac, México Avanciers A tiempo completo

Avanciers is a hiring Microsoft Dynamics Product Support Engineer in Mexico City, Mexico. one of our Fortune 500 clients. This is a Full time with the client. Benefits will be covered by the client.

Microsoft Dynamics Product Support Engineer

Mexico City, Mexico

fulltime

**Key Responsibilities**:

- Ability to take Technical/Functional leadership in one specific product or area of business processes.
- Own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.
- Drive the communication with the customer to ensure the customer has confidence on problem resolution
- Define and understand the customer issue by creating adequate reproduction scenarios.
- Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
- Act as the L2/L3 (Level-2/Level-3) support to solve the customer issue
- Collaborate with cross-group peers both proactively and reactively.
- Produce quality documentation.

INDMEX

Tipo de puesto: Tiempo completo

Horario:

- Turno de 8 horas

Lugar de trabajo: Empleo presencial

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