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Receptionist (Remote)

hace 3 semanas

Guadalajara, México Virtual Staffing LLC A tiempo completo

**Position Summary**:
Legal Receptionists are the gatekeepers of a law firm or legal department. They greet new clients and answering incoming calls. Since the receptionist is often the first person with whom clients and visitors interact, he or she is important to the image of the firm and must be polished, professional and articulate.

**D**uties and Responsibilities*
- Answering calls from existing clients and routing them to the right Case Managers or department
- Receiving inquiries from prospective clients and transferring them to intake specialists
- Receiving questions for CMs or attorneys and forwarding messages to the right POC
**Qualifications (Knowledge, Skills, And Abilities)**:

- High school diploma or equivalent
- Experience in office administration, secretarial work, or customer service
- Prior experience as a legal receptionist will be advantageous.
- Familiarity with legal terms, legal documents, and filing. **Excellent written and verbal communication skills.**:

- Extensive experience working with word processing, spreadsheets, use of soft phone systems
- Exceptional interpersonal and communication skills.
- Ability to work with databases and online technological platforms Ability to learn easily and adapt to changes
- Ability to be detail-oriented, diligent, and flexible
- Ability to handle conflicting time demands and focus on task completion with little direction or need for supervisory follow-up
- Proficient command of the English language in both oral and written format
- Ability to work and maintain patience with diversified individuals of various backgrounds and professional competencies
- Committed to maintaining integrity and confidentiality on behalf of the company, the firm and its clients

**Benefits**:

- Performance-based Merit Increase after 6 consecutive active months
- Performance-based Annual Appraisal
- $25 Internet Subsidy after 3 consecutive active months
- HMO Subsidy or Coverage after 6 consecutive active months
- Performance Incentives
- Permanent Work from Home Set-up

Pay: $5.00 - $6.00 per hour

COVID-19 considerations:
Permanent Work from Home

**Experience**:

- office administration: 1 year (required)
- CRM or any dialer: 1 year (required)

**Language**:

- Fluent English (required)
Shift availability:

- Overnight Shift (required)
- Night Shift (required)