Team Lead

hace 2 semanas


Xochimilco, México CCSI A tiempo completo

Performs all duties inherent in a supervisory/management role
- Assist in managing day to day operations of a collections call center environment
- Ensure Collections Representatives have access to current customer information
- Support the workforce management function by ensuring Collections Representatives adhere to the daily dialer schedule Monitor, measure, and manage employee performance according to established criteria
- Responsible for projects and special tasks as assigned
- Oversees teams of Customer Service Associates who handle customer service inquiries and problems
**Horarios disponibles para el puesto**
*MON*TUE-FRI, 8:00-16:00 SAT


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