Associate Concierge

hace 2 semanas

Ciudad de México Element Fleet Management A tiempo completo

Get started on an exciting career at Element_

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

El Maintenance Associate gestiona los servicios de mantenimiento preventivos y correctivos de las unidades de la cartera de clientes asignados. Brinda seguimiento de forma puntual a cada uno de los vehículos cuando se registra el ingreso con un proveedor dentro o fuera de red. Asegura que los servicios requeridos en la flotilla se atiendan de forma puntual. Confirma con el cliente final la entrega de la unidad en óptimas condiciones, considerando estándares de calidad y tiempos.
- Generar la propuesta de mantenimientos preventivos con base al parámetro de cada marca automotriz que conformen las flotillas de su cartera de clientes.
- Notificar a su contacto de flota la propuesta final de mantenimientos requeridos.
- Informar al cliente con base a regulaciones gubernamentales la necesidad del cumplimiento al programa de verificación ambiental.
- Gestionar los mantenimientos correctivos con base a las necesidades de la flota.
- Administrar los servicios requeridos de la flota asignada con el uso de las herramientas de control y seguimiento proporcionadas por la empresa.
- Establecer comunicación activa con el usuario final para el seguimiento oportuno del ingreso del vehículo a servicio.
- Brindar la mejor opción de costo y tiempo de reparación al cliente.
- Facilitar la toma de decisiónes del administrador de Flotas, reduciendo tiempo de inoperatividad de las unidades teniendo como objetivo mantener sus unidades en óptimas condiciones de operación.
- Cumplir la Política del cliente para la gestión de su flotilla.
- Brindar atención personalizada a los clientes de su cartera asignada a través de los medios de comunicación establecidos por la organización.
- Reportar a las áreas internas el incumplimiento de los estándares de servicio por parte de los proveedores en convenio.
- Otorgar soporte a las áreas internas para el seguimiento de temas relacionados con mantenimiento vehicular.
- Ingeniería Automotriz, Mecánica, Electromecánica, Industrial.
- Deseable tres años de experiência en el ramo automotriz; Agencia, Arrendadora o como administrador de flotilla.
- Dos años de experiência en áreas relacionadas con atención al cliente como asesor de mantenimiento en Agencia o taller automotriz.
- Alto enfoque en servicio al cliente.
- Ingles 50%.

What’s in it for You
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
- Hybrid work environment for most positions
- or call _
- 55 5018 7100._

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