Tech Support

hace 5 días

Hermosillo, México Intugo Call Center A tiempo completo

profile:

- 1- 2 years of technical or customer service experience.
- Ability to type 25wpm.
- Outstanding service-orientation and strong interpersonal skills that create positive relationships with colleagues and customers.
- Excellent, professional, verbal and written communicator with a coaching mentality.
- Analytical skills are a must.
- Detail oriented.
- Must have ability to navigate computer systems, websites and office software (i.e. Microsoft Office).
- Must possess a professional and friendly demeanor and be able to quickly develop a rapport with customers.
- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
- Bilingual-Spanish
- is a big plus

*Strong communication skills. Strong computer skills. Technical background. Knowledge of electric vehicles a plus*

job description:
Provide day to day functional and technical support to our customers including testing and troubleshooting as needed.
- Handle inbound calls from new and existing customers related to questions about electric vehicles and charging stations.
- Creates customer records for Technical Support with excellent data accuracy. -Follow up with other key contacts as appropriate to resolve customer issues.
- Respond to customer billing questions, customer disputes and escalate to supervisor as needed.
- Take ownership of customers issues and follow problems through to resolution.
- Gain a deep understanding of the EVgo’s product and brands.
- Meets Quality Assurance requirements and other key performance metrics.

Performs other duties as necessary and/or assigned.

Required equipment:
Technical Requirements:

- PC (Windows 10) NO MAC

Processor - 5th generation or newer (i5/i7/i9 allowed) or the AMD equivalent. (Minimum 2GHz)

16 GB of RAM

Active windows installation

NO MAC

Download speed of 50+ Mbps

Upload speed of 20+ Mbps

Hardwired via Ethernet Cable

Latency no higher than 100 ms

Jitter no higher than 15 ms
- Chrome web browser preferred (Firefox or Edge will work as well)
- Web enabled camera
- USB Headset w/ microphone
- Dedicated area to work (preventing external noise to contaminate call)

All these required specs need to be a MUST for the final interview, otherwise, the interview cannot be viable.

income:
Gross monthy base: $16,200

Gross monthy bonus: $4,500 (based on KPI)

benefits:
Monthly food vouchers: $1000

Monthly Telework bonus: $500

Tipo de puesto: Tiempo completo

Sueldo: $16,200.00 - $21,000.00 al mes

Horario:

- Incluye fines de semana
- Turno de 8 horas

Prestaciones:

- Vales de despensa

Tipos de compensaciones:

- Bono de puntualidad

Experiência:

- tech support: 1 año (Obligatorio)

Lugar de trabajo: Empleo presencial

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