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**About the Role**:
**Grade Level (for internal use)**: 08
**About the Role**:
**The Team**:
The North America Client Coverage team is responsible for the sales/licensing of intellectual property of S&P Dow Jones Indices. Additional responsibilities include establishing and building strong relationships with clients, prospecting for new index customers and managing/expanding the commercial footprint of S&P Dow Jones Indices within their prescribed territory. S&P DJI maintains relationships with investment banks, asset managers, ETF issuers, market data consumers and redistributors, insurance companies, proprietary trading firms, exchanges and other key market participants who rely upon our world-renowned indices, research, and commentary.
Our North America Inside Sales team have the unique responsibility to spearhead and communicate any updates to sales policy/workflows and manage the Sales Pipelines for the entire North America Client Coverage team and help in facilitating sales deals by working on sales leads, client enquiries, Salesforce processing and strategic projects. The team works in full partnership with regional sales representatives, sales specialists, key account managers and channel managers to help shape our client experience.
In this role, you will be paired with specific members of our Client Coverage Team within the region to provide sales support for all stages of the sales cycle. You will assist our clients by processing sales requests, cancellations, or amendments to existing agreements. You will have close collaboration with Legal, Commercial Data Services, Finance and Client Services teams. There will also be commercially focused projects/processes for you to deliver in addition to data analysis such as monthly price increases or unlicensed data access review.
**Responsibilities and Impact**:
This role will be allowing you to build a holistic view of the S&P DJI business, supporting our Client Coverage and Channel Management teams whilst driving performance for the regional Inside Sales team.
Partner with our Sales team to respond to and process inquiries via Salesforce for queries on (but not limited to)
New licensing and entitlements
Client billing & reporting
Client renewals/usage statistics
Client prospectus language
Existing client maintenance & day-to-day user care
Process Sales deals - Sales Orders, Opportunities and Entitlements (Data, IP and Custom), Agreement Drafting & Negotiation with internal and external legal teams
Effectively collaborate with internal teams such as Finance, Product Management, Data Product management, Client Services, Legal
Work on both sales and strategic based projects that assist with general workflow efficiencies
Drive customer satisfaction and adoption within existing account
Hold weekly meetings with Sales Representatives to provide them with relevant statistics, KPIs and updates on key regional/global initiatives
**What We’re Looking For**:
**Basic Required Qualifications**:
Fluency in English
Excellent communication skills and a Bachelor’s degree in a related field
**1+ Years in a Specialty/Discipline**: Client Services, Sales Support, or similar role
Excellent level of proficiency in MS Office, Excel, PowerPoint, and Salesforce
Ability to solve complex problems in a timely and accurate manner for internal and external stakeholders
Ability to maintain a balanced focus between daily duties and larger scale projects
Strong analytical abilities to discover discrepancies, potential improvements in workflows and systems, and new revenue-generating opportunities
Self-starter who can deliver quality results without the need for constant supervision
Impacts quality, timeliness of results, and client experience of own team and related teams
Developed communication and diplomacy skills to exchange complex information
Uses judgment based on practice and precedence and accurately defines problems by trying to understand underlying factors/causes
Demonstrable analytical and quantitative problem-solving skills
Ability to work effectively with people at all levels in an organization
Ability to work collaboratively in a team environment
Ability to balance daily duties and larger scale projects.
**Additional Preferred Qualifications**:
**1+ Years in Industry**: Financial Services preferred
Knowledge of Tableau, Salesforce, Microsoft PowerBI or other data visualization tools advantageous
About S&P Global Dow Jones Indic e s
At S&P Dow Jones Indices, we provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum. By bringing transparency to the global capital markets, we empower investors everywhere to make decisions with conviction. We’re the largest global resource for index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500 ® and the Dow Jones Industrial Average ®. More assets are invested in products based upon our indices than any other index provid
