Digital Platform Management

hace 5 días

Xochimilco, México HSBC A tiempo completo

**Role purpose**
The way customers interact with us is changing significantly. The Strategic Channels in Wealth and Personal Banking Mexico are key in our aspiration to be the best bank for our customers. Our mission is to deliver a sensational customer experience, achieving our growth targets and succeeding with an efficient operation.

Within our Strategic Channels, Digital is an essential pillar. The digital solutions we are creating will influence the banking behavior of our customers. Such an exciting challenge comes with a truly unique career opportunity: working alongside a growing team of experts from world-leading technology companies to embed digital into the heart of the bank.

The Digital Business Analyst will be responsible for supporting the digital product roadmap in specific value streams and development cycle to maximize product’s value and experience, from gathering and analysis of requirements through the development stage, up to the launch of the product.

**Principal Accountabilities and Responsibilities**
- Assist definition of product roadmap according to outcomes defines and OKRs
- Generate and refine user stories in accordance to product vision
- Contribute to digital asset solution design in collaboration with Channel Experience and IT teams
- Convene with local and global product, technology, design and risk teams to assure full understanding of requirements
- Consolidate information, policies and data to complete definitions and ease decision making for development
- Review and present trade-offs, adjustments and relevant product decisions to product owner
- Ability to adjust quickly to renewed priorities and adapt to new teams and ways of workings
- Represent the voice of the customer ensuring optimal performance, experience and usability

**Leadership & Teamwork**
- Foster a diverse, inclusive and open environment,
- Embrace teamwork and collaboration,
- Working to the highest ethical and moral standards of research and design practice, promoting inclusive design practice at all levels.
- Promote innovation mind set and incentivize exchange of best practices.

**Requirements**:
**Others**

Role requirements:

- Bachelor's degree or equivalent, preferably with experience in a global organisation, working across cultures,
- 2+ years of experience in product and/or project management
- Fluent in Spanish and Advanced English
- Experience following agile methodologies and project management is a plus
- Effective team player with high energy, ability to manage conflict and relationships
- Strong desire and capability to learn and adapt, and demonstrated business knowledge.

Nice to have knowledge and experience:

- Experience in Financial Industry or related fields
- Business experience in a variety of roles (WPB) centred on delivery of high quality customer service Experience of leading a complex business unit
- Knowledge of DBS - functionally, operationally and financially

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