Channel Operations, Manager

**Hungry, Humble, Honest, with Heart.**

**The Opportunity**

Are you a detail-oriented problem solver with a passion for partner and channel operations, whose strong communication skills enable you to effectively collaborate with diverse teams globally? If so, joining our Channel Operations team will allow you to drive operational improvements, collaborate closely with a dedicated team in Mexico City, play a crucial role in streamlining partner experiences and enhancing operational efficiency within a dynamic environment, all while fostering your professional growth and contributing to the success of our key initiatives.

**About the Team**

The Channel Operations team at Nutanix is a dynamic and collaborative group based in Mexico City, Mexico. The team's culture emphasizes communication and data-driven decision-making, focusing on operational improvements and process enhancements to streamline daily tasks. Their mission is to effectively manage relationships with OEM partners and ensure smooth operations across the Americas, APAC, and EMEA regions, primarily concentrating on the Americas to address time zone considerations.

You will report to the Sr. Manager, WW Shared Services and Channel Operations, who is dedicated to fostering a team-oriented environment that encourages ownership and accountability. The manager emphasizes leading conversations with partners and managing escalations effectively, prioritizing operational improvements and team collaboration. This role will operate in a hybrid work setup, requiring the hire to be in the office twice a week for enhanced teamwork and collaboration.

**Your Role**
- Lead weekly operational calls with OEM partners to discuss and resolve issues.
- Manage escalations between partners and sales teams throughout the deal registration process.
- Identify and implement process improvements and automations to enhance daily operations.
- Oversee and mentor a team of five individuals based in Mexico City, ensuring effective collaboration.
- Utilize data-driven decision-making to inform strategies and operational enhancements.
- Coordinate workload management across Americas, APAC, and EMEA regions, mainly focusing on the Americas.
- Foster strong communication channels with stakeholders and team members to streamline operations.
- Set clear first-year objectives for team performance and operational excellence.
- Support the training and development of analysts within the Channel Operations team.
- Collaborate across teams to identify operational trends and implement necessary procedural improvements.
- Conduct regular cleanup of databases in Salesforce and manage channel accounts and contact information effectively.

**What You Will Bring**
- Strong communication skills and ability to present comfortably to stakeholders.
- Data-driven decision-making skills with experience in analyzing and presenting data.
- Proven experience in managing a team, preferably in a hybrid work environment.
- Ability to identify operational constraints and implement process improvements.
- Experience in managing escalations between partners and sales teams.
- Familiarity with OEM partnerships and collaborative operational discussions.
- Capability to lead weekly calls and coordinate workload across multiple regions.
- A degree in a related field or equivalent experience in channel or sales operations management.
- 2-4 years of experience in Partner/Channel/Sales Operations.
- Strong proficiency in database management and MS Office (especially Excel and PowerPoint).
- Excellent verbal and written communication skills with strong attention to detail.
- Experience managing partner onboarding, deal registrations, and opportunity management.

**Work Arrangement**

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 2 - 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.