Customer Support Leader

hace 2 días

Rosarito, México Emprego MX A tiempo completo

Descripción y detalle de las actividades
- Establish, develop, and service new customer accounts. - Work with Sales and Marketing Team to acquire new customers and business through cold calling, vendor campaigns, and referrals. - Research and quote opportunities for product and service fulfillment, effectively using all the available resources to satisfy the customer requirements and achieve Vinventions operational and sales goals. - Engage customer contact to learn about future order delivery requirements, forecasts, competitive threats, or new opportunities, and sharing information in a clean and clear way with the business. - Work collaboratively with customers to manage their inventory and schedule their product orders, driving maximum value for the customer and Vinventions. - Use proper decorum in all communications with customers both internal and external, in a way that brings credit to Vinventions and enhances the overall relationship. - Record sales and lead information in CRM system. - Lead the Customer Success group. - Performs other duties as requested, directed, or assigned. - Fluent in speaking and writing English language.

Experiência y requisitos
- Bachelor’s degree in business, marketing, or related field. If no degree, equivalent experience may be considered as agreed to by the hiring manager and Human Resources. - Customer service experience preferred. - Ability to work autonomously and collaboratively as part of a team. - Perform order entry and associated customer service and account management tasks (for example: import/export documentation, new customer forms, etc.) - Strong organizational, communication, and customer service skills. - Basic computer skills, including Outlook, Excel, and Word. - Experience with ERP and CRM software tools preferred. - Good attention to detail. - Able to complete routine paperwork accurately and in a timely manner. - Basic understanding of manufacturing processes is helpful.

Organización

Mam de la Frontera, S.A. de C.V.

Giro

Maquiladora (Export.)

Actividad principal

Maquila, shelter

Número de empleados

8000

**Área** Recursos Humanos

**Contrato** Permanente

**Turno** Diurno

**Jornada** Tiempo Completo

**Estudios** Titulo Profesional

**Sexo** Indistinto

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