Agency Operations Manager

We are looking for a talent for the Agency Operation Manager position. As part of the Marketing Network Operations & Capability team, this manager will support the orchestration of the relationship between LAOU Agency ecosystem (WPP, Strategic Roster, and Boutique agencies) and internal stakeholders. In this role, you will play an essential part of ensuring smooth collaboration, implementing and improving process involving OpenX & StudioX and TCCC, onboarding of new marketers and acting as one of main key contact with StudioX, Procurement, Finance and Legal teams. Your contributions will be valuable to collaborate with the definition of agency scope of work, budget management for creative and productions & development agency fees, and supporting Procurement in commercial negotiations,, and remuneration models.

**Why join Coca-Cola Latin America?**

As the fastest-growing large consumer goods company in Latin America, we prioritize our people, both in collaborating with our diverse network of locally connected bottling partners and in giving back to communities and nature through responsible water usage. Our employees are empowered to challenge the status quo, make bold recommendations, experiment, and adapt in order to grow together and make our great business even better.

**Key Responsibilities**:

- Troubleshooting and improvements in OpenX ways of working & issues resolutions
- Contribute to create a health relationship with the agencies.
- Lead the OU work traffic control by tracking volume & type of projects. Set governance and cadence to collect the data.
- Support Marketing Procurement on commercials as needed.
- Work with WPP and Finance teams for PO and Invoice tracking
- Support the Open-source model operation.
- Facilitate communication between marketers & marketing agencies partners.
- Guide marketers and agencies on project-related processes
- Support StudioX implementation and performance
- Collaborate with the global agencies evaluation process

**Requirements**:

- 5+ years of experience in multifunctional system teams
- Cross-functional and cross-geographical team experience preferred
- Agency experience preferred
- Strong negotiation skills
- Proficient in process design and execution
- Experience in change management and culture transformation
- Experience working with management tools such as Azure Devops, Kanbanize or Jira and Powe BI
- Agile certifications - preferably in Kanban

Communication Focus:

- Communicate internally across OU Marketing, Procurement, Finance, and Platform Services
- Support alignment of senior leaders across the OU and OpenX team at WPP
- Collaboration on work visibility and good practices reports across the Global Marketing community

**Location**:

- Flexible Location is allowed (within Latin America countries). Budget relocation not approved for this role.

**What you will find working here**:
**Driven by Purpose**: A purpose-centric approach that empowers our people to protect or people, the environment and the communities we serve, while providing safe, quality products.

**Iconic and Innovative Brands**: Our portfolio represents over 250 products featuring some of the world's most popular brands including Coca-Cola, Sprite, Fanta, Powerade and more

**Global Connections**: Allows you to develop, enhance and maintain global connections that allow us to act faster and learn from people all over the world

**Belonging to a Community**: We are an organization that believes in our ability to continually grow and build the right atmosphere where people feel safe and empowered, allowing everyone to bring their best to work.

**Skills**

Leadership; Media Planning; Creative Development; Consumer Segmentation; Digital Media Strategy; Quantitative Research; Competitive Assessments; Marketing Strategies; SWOT Analysis; Brand Positioning; Social Media Strategies; Analytical Techniques; Problem Solving; Brand Architecture; Channel Management
**Our Purpose and Growth Culture**:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.