Program Support Specialist

hace 5 días

Ciudad de México CDMX Parexel A tiempo completo

An FSP Program Specialist proactively cooperates with the FSP Operations Leads FSP General Managers, FSP Program Leads and FSP Functional Leads on program tasks and coordinates team activities in areas owned by the PS. Understands PS role impact on program success, particularly on the quality and timeliness of deliverables and acts accordingly. An FSP Program Specialist can be assigned to provide support for any Programs of as deemed necessary by their Line Manager.

**Key Accountabilities**:
Program Execution and Control Management:
Analyze program reporting to identify issues and risks and present to the program team. Responsible for coordination of governance meetings and action management. Maintenance of systems and tools applicable to the Program.

Program Integration Management:
Use systems and tools expertise in collaboration with the program team to identify, unify, and coordinate the various project management activities within the various processes. Collaborates with the Program team to make choices about where to concentrate effort on any given day, anticipating potential issues and risks, dealing with these issues before they come critical, and coordinating work of the overall program. Coordinate defined activities and deliverables in areas of their own responsibility.

Program Meeting Management:
Program meetings preparation and attendance; support the preparation of requirement information for Program review meetings / governance meetings; reporting of owned responsibilities during meeting attendance; support tracking and follow up of action items. Presents topics related to their own responsibilities to internal audiences.

Program Financial Management:

- Partner with FSP Financial Analyst & Billers to review, finalize and approve Service Fee (SF) Invoices & Pass Through (PT) cost Invoices
- Financial set-up new accounts or new contracts
- Work Breakdown Structure (WBS) Tracking and Summarization
- Expenses w PT costs/invoices (track / reconcile)
- Contract / WO Renewals and CIS
- Client monthly reporting of budget accruals, FTEs, and/or hours by deliverable/task

Program Closure:
Collaborate with the Program Team to ensure that any program closure and reporting tasks are completed.

Metrics & KPIs:
Client Monthly & Quarterly Metric Reporting (must have 3 core KPIs TTF, Turnover, and Training compliance + client specific KPIs) Collection, Analysis, and Reporting of Internal KPIs & program partnership KPIs

Other Operational Support:

- Program Organizational Chart maintenance
- Perform periodic reviews of documentation, inspection readiness
- Maintain Client Equipment Tracker

**Skills**:

- Excellent interpersonal, verbal, and written communication skills, as the exchange of information is a significant part of the job
- Attention to detail and quality of work
- Client focused approach to work
- A flexible attitude with respect to work assignments and new learning
- Ability to manage multiple and varied tasks with enthusiasm
- Willingness to work in a matrix environment and to value the importance of teamwork
- Good problem solving and judgement ability; Analytical thought needed to resolve issues in a variety of complex situations

**Education**:

- Advanced English level for non-native English speaker
- Bachelor degree or equivalent degree preferred

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