Customer Service Specialist

hace 3 días

Bosques de las Lomas, México REVOLUTION A tiempo completo

**Spelalist Customer Services**

**Purpose**
- To support the Wholesale business to achieve sales and market strategy objectives
- To ensure a reliable, adequate and competitive customer service level for all accounts

**Key Responsibilities**
- Recording and managing all types of orders (e.g. pre-orders, re-orders, contracts, call-off orders, off-price orders, direct shipments)
- Managing the customer order books, ensuring it is always updated according to the customer’s and company’s needs and requirements, including the monitoring of electronic receipts for errors and correcting these errors using the tools provided (e.g. SAP, EDI, Filezilla, EDX), revising fulfilment vs customer purchase orders, and shifting OB between ship-to’s
- Compiling various order-related analyses and reports at the request of customers, sales representatives or other related internal teams, concerning customer’s open order book & order conversion, returns and claims tracking, monitoring of cancellations and credit/delivery blocks, launches, pre-pack promotions, etc.
- Special Handling coordination for new enquiries and changes
- Processing returns and complaints in line with the policy regulations while cooperating intensively with internal and external logistics partners (forwarding companies, inbound and outbound, warehouses), as well as with Finance and the insurance department
- Extensively tracking forwarded deliveries and package deliveries and initiating escalation in the event of delays and irregularities
- Support Sports marketing in processing of promo orders

**Knowledge Skills And Abilities**
- University degree in Business Administration or equivalent education is mandatory
- Advanced English and Excel (dashboards, macros)
- Broad and deep theoretical understanding of job function
- Communication, negotiation and stakeholder management skills
- SAP intermediate
- Microsoft Power BI and Salesforce desirable.
- Experience in retail such as: Palacio de Hierro, Liverpool, Adidas, Lacoste, etc.

Workplace**:Bosque de Las Lomas Cuajimalpa (NO HIBRIDO)**

Tipo de puesto: Tiempo completo

Sueldo: $25,000.00 - $28,000.00 al mes

Beneficios:

- Opción a contrato indefinido
- Seguro de vida

Tipo de jornada:

- Lunes a viernes
- Turno de 10 horas

Escolaridad:

- Licenciatura terminada (Deseable)

Lugar de trabajo: Empleo presencial

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