Training and Onboarding Specialist

**Who We Are**

**Who We Want**

**What You’ll Do**:

- Leads the initial weeks of training at the Arrive Guadalajara, Mexico office including classroom training for Client Success, Biz Dev, Carrier Sales, Driver Services, Cross-Border Mexico, and/or Temp hire training as needed.
- Evaluates and provides trainee performance feedback through performance metrics, trainer evaluations, class survey, grade sheet for trainees and team feedback loop.
- Ensures learning objectives, activities, and tests are executed with the highest level of adoption.
- Manages & encourages engagement opportunities between trainees and leaders across the business during their training program.
- Continuously evaluates & works with leadership to improve the training program as the company evolves.
- Prepares new hires for their transition to the sales floor and works with hiring Managers to ensure a seamless hand-off.
- Supports facilitation on continued education content where applicable.
- Continuously grows knowledge in the Client Success, Biz Dev, Carrier, Driver Services, and Cross-Border Mexico teams of Arrive by staying up to date with the market and the latest in the freight industry.
- Build strong partnerships with the L&D leadership team to collaborate and continuously improve training initiatives.
- Supports development of content for cross border learning needs across Arrive.
- Collaborate with other members of the L&D team on various department projects/tasks.
- Provides a highly engaging and inspiring environment that motivates new hires and excites them to continue their career at Arrive.
- Gives context to content by highlighting examples from their personal experiences and observations from their own time working in sales.
- Accurately speaks to how our business works and paints an engaging picture of the Business Development Rep, Carrier Rep, Account Executive, and other roles and responsibilities assigned.
- Can identify personal characteristics and connect with the L&D specialists to provide insight into their learning and work style.
- Other duties as needed or assigned.

**Qualifications**:

- A bachelor’s degree, preferred.
- 9+ months of sales or operations experience at a third party logistics provider and/or transportation company; Cross-Border Mexico experience a plus
- Bilingual - Full professional proficiency in English and Spanish (High B2-C1)
- The ability to engage and inspire an audience in a training setting.
- The ability to challenge trainees & hold them accountable.
- The ability to assess talent and provide feedback.
- The ability to answer advanced level questions (regarding 3PL, Sales, and Arrive) as they come up during the training class.
- An excellent public speaker.
- Flexible & solutions-oriented. In this environment, things change quickly and the individual will need to be resilient & provide creative solutions.
- A drive to continuously learn about sales and the freight brokerage industry to pass on knowledge to others.
- A positive attitude and a winning spirit.

**The Perks of Working With Us**:

- Get recognized through our employee rewards program.
- Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance and more.
- Leave the suit and tie at home; our dress code is casual.
- Eat for free on Mondays and FridaysFood is on Arrive
- Work in our new Guadalajara office located in Midtown WeWork Plaza
- Park your car for free on site
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Start your morning with complimentary coffee and tea
- Get paid to work with your friends through our Referral Program

**Your Arrive Experience**

Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.