Service Owner

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

**Your role at Vantive**

The system owner will drive the seamless transition and optimization of our Incentive Compensation and Contract Management products within the Commercial team. You will be the pivotal force ensuring these critical products align with business objectives, exceed customer expectations, and deliver measurable value. As a strategic service owner, you’ll define and execute the product roadmap, manage the service lifecycle and budget, and act as the primary liaison between business stakeholders and IT. Your expertise will be instrumental in bridging the gap between technical capabilities and business needs, fostering innovation and continuous improvement.

**What you'll be doing**

**Strategic Service Planning & Roadmap Development**:

- Define and champion the product vision, strategy, and roadmap, aligning with overarching business goals.
- Translate business requirements into clear, actionable product plans, maximizing value delivery.
- Create detailed prototypes, flow diagrams, use cases, story maps, and mockups to visualize and communicate product features.
- Evaluate and recommend technology options, collaborating with IT architecture to conduct cost assessments.
- Prioritize features and develop a dynamic product backlog, ensuring alignment with architectural, data privacy, security, and compliance standards.
- Establish and monitor Service Level Objectives (SLOs) and Service Level Agreements (SLAs) to guarantee product performance and reliability.
- Drive innovation through research, prototyping, and the adoption of next-generation technologies.

**Service Delivery & Performance Management**:

- Oversee the complete service lifecycle, from design and implementation to operation and retirement.
- Monitor and report on product performance, ensuring alignment with agreed metrics and SLAs.
- Accountable for the timely delivery of product features, providing strategic guidance on value versus effort.
- Ensure product reliability, availability, and alignment with customer and business partner expectations.

**Continuous Service Improvement**:

- Identify and implement service enhancements to optimize performance and customer satisfaction.
- Collaborate with the IT team to resolve incidents and escalate issues as needed.
- Maintain comprehensive service documentation and knowledge base.

**Stakeholder Engagement & Communication**:

- Serve as the primary point of contact for the Incentive Compensation and Contract Management products.
- Foster strong relationships with IT and business stakeholders, building consensus and driving alignment.
- Lead process governance initiatives to harmonize processes and system solutions.
- Communicate service performance, issues, and improvements effectively to all stakeholders.
- Collaborate with teams to ensure seamless product service delivery.

**Change & Incident Management**:

- Support internal and external teams in driving product adoption and market delivery.
- Adhere to change management best practices to minimize service disruptions.
- Champion new ways of working and foster a culture of continuous improvement.
- Act as the escalation point for major incidents, ensuring swift and effective resolution.

**What you'll bring**
- Bachelor’s degree with 8+ years of experience in digital/technical product ownership.
- Proven experience with commercial products, specifically Incentive Compensation and Contract Management.
- Strong commercial business acumen and understanding of market dynamics.
- Understanding of technical architecture and configuration principles.
- Demonstrated expertise in Agile methodologies and culture; SAFe experience is a plus.
- Ability to work effectively in a multicultural, global environment.
- Proven ability to manage and influence senior-level stakeholders.
- Experience with Design Thinking and ITIL frameworks.
- Strong analytical and problem-solving skills, with a focus on data-driven solutions.
- Solid digital/technical skills foundation.
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