Lcs / Field Service Engineer

hace 4 días

Irapuato, México Metso Outotec A tiempo completo

Installation and commissioning of systems, machinery and associated spare parts and wear material components
- Perform technical evaluations and analyse equipment and machine component failures
- Promote products and services to customers
- Promote the sales of OEM spare parts and wears material components
- Support field service technicians and carry out hands on mechanical service work within the customer site or repair facilities if required
- Supervise Field Service projects on customer site
- Complete field inspections per global procedures. Escalate questions and analysis to Technical Support and Engineering
- Prepare site reports, time sheets and expenses after site visits
- Support quotation work by providing scope of work, initial planning and costing information
- Support solution defining for LCS solutions by providing solution details and scope of work
- Promote Technical Support value add and support Technical Support Teams
- Support warranty process and Root Cause Analysis (RCA) where applicable
- Trigger maintenance of CRM with Eq. operational information. Link Service Reports to equipment information in the Installed base
- Identify equipment in the field at the customer site that is not in our installed base, trigger data basic data input into CRM
- Installation and commissioning of systems, machinery and associated spare parts and wear material components
- Perform technical evaluations and analyse equipment and machine component failures
- Promote products and services to customers
- Promote the sales of OEM spare parts and wears material components
- Support field service technicians and carry out hands on mechanical service work within the customer site or repair facilities if required
- Supervise Field Service projects on customer site
- Complete field inspections per global procedures. Escalate questions and analysis to Technical Support and Engineering
- Prepare site reports, time sheets and expenses after site visits
- Support quotation work by providing scope of work, initial planning and costing information
- Support solution defining for LCS solutions by providing solution details and scope of work
- Promote Technical Support value add and support Technical Support Teams
- Support warranty process and Root Cause Analysis (RCA) where applicable
- Trigger maintenance of CRM with Eq. operational information. Link Service Reports to equipment information in the Installed base
- Identify equipment in the field at the customer site that is not in our installed base, trigger data basic data input into CRM
- Installation and commissioning of systems, machinery and associated spare parts and wear material components
- Perform technical evaluations and analyse equipment and machine component failures
- Promote products and services to customers
- Promote the sales of OEM spare parts and wears material components
- Support field service technicians and carry out hands on mechanical service work within the customer site or repair facilities if required
- Supervise Field Service projects on customer site
- Complete field inspections per global procedures. Escalate questions and analysis to Technical Support and Engineering
- Prepare site reports, time sheets and expenses after site visits
- Support quotation work by providing scope of work, initial planning and costing information
- Support solution defining for LCS solutions by providing solution details and scope of work
- Promote Technical Support value add and support Technical Support Teams
- Support warranty process and Root Cause Analysis (RCA) where applicable
- Trigger maintenance of CRM with Eq. operational information. Link Service Reports to equipment information in the Installed base
- Identify equipment in the field at the customer site that is not in our installed base, trigger data basic data input into CRM

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