Analista de Back Office Bancanet
hace 1 semana
The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. **Responsibilities**: - Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas - Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes - Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction - Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates - Monitor requirements related to compliance with Corporate Policies - Monitor and implement corrective actions derived from MCA reviews and other control entities - Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. **Qualifications**: - 2-5 years of relevant experience - Proficient in Microsoft Office - Consistently demonstrates clear and concise written and verbal communication skills - Ability to work in fast pace and changing environment - Ability to analyze data and solve problems - Proven organizational and time management skills **Education**: - Bachelor’s degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. - ATENCION DE FOLIOS MEDIANTE LA LITERAL S71 - (SOLUCIÓN DE REQUERIMIENTOS DE BANCANET Y CITIBANAMEX MOVIL) - CONOCIMIENTOS EN BANCA ELECTRONICA - CONOCIMIENTOS EN SERVICIOS Y PRODUCTOS BANCARIOS - MANEJO EN SISTEMAS COMO PLATINO, ADM WIN, ONE ECLIPSE - CONOCIMIENTO EN EXCEL INTERMEDIO (BASES, CRUCES, TABLAS DINAMICAS) - **Job Family Group**: Operations - Core - **Job Family**: Operations Support - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting
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Representante de Back Office
hace 3 días
Metepec, México Citi A tiempo completoEl Asociado de Apoyo de Operaciones 2 es un puesto de nível inicial a cargo de brindar servicios de apoyo de operaciones, incluyendo lo siguiente: mantenimiento de documentación/registros, almacenamiento y obtención de registros, mantenimiento de cuenta, aspecto y apertura de cuentas en coordinación con el equipo central de Operaciones. Además, el...
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Analista Back Office Sucursales C08
hace 7 días
Metepec, México Citi A tiempo completoThe Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves...
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Analista Back Office Sucursales C08
hace 7 días
Metepec, México Citi A tiempo completoThe Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves...
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Analista de Servicio Back Office Sucursales C09
hace 7 días
Metepec, México Citi A tiempo completoThe Service Analyst 1 is an entry-level position responsible for executing day to day customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support. **Responsibilities**: -...
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Analista de Servicio Back Office Sucursales C09
hace 7 días
Metepec, México Citi A tiempo completoThe Service Analyst 1 is an entry-level position responsible for executing day to day customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.**Responsibilities**:-...
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Analista de Back Office Cobranza
hace 1 semana
Metepec, México Citi A tiempo completoThe Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...
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Analista de Back Office Cobranza
hace 3 días
Metepec, México Citi A tiempo completoEl Asociado de Apoyo de Operaciones 2 es un puesto de nível inicial a cargo de brindar servicios de apoyo de operaciones, incluyendo lo siguiente: mantenimiento de documentación/registros, almacenamiento y obtención de registros, mantenimiento de cuenta, aspecto y apertura de cuentas en coordinación con el equipo central de Operaciones. Además, el...
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Analista Back Office Cobranza
hace 3 días
Metepec, México Citi A tiempo completoEl Asociado de Apoyo de Operaciones 2 es un puesto de nível inicial a cargo de brindar servicios de apoyo de operaciones, incluyendo lo siguiente: mantenimiento de documentación/registros, almacenamiento y obtención de registros, mantenimiento de cuenta, aspecto y apertura de cuentas en coordinación con el equipo central de Operaciones. Además, el...
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Banamex Maraton Vacantes Cc Metepec
hace 2 semanas
Metepec, México Citi A tiempo completoEn el Contact Center Metepec, Revolución, Moras buscamos talento y experiência en las siguientes áreas:- Supervisor de Operación CC- Ejecutivo telefónico Pyme- Analistas de BP&A (finanzas, seguimiento a proveedores, volumetría de llamadas, manejo de data)- Analistas y Supervisores de Calidad- Representantes de redes sociales- Representantes de chat...
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Back Office Personas Físicas
hace 1 semana
Metepec, México Citi A tiempo completoEl representante de servicios 4 es un puesto de nível inicial responsable de apoyar con las consultas de servicio al cliente y ofrecer soluciones basadas en las necesidades del cliente en coordinación con la función de Servicio al Cliente. El objetivo general es analizar el mejor curso de acción para resolver problemas del cliente.**Responsabilidades**:-...
