IT Lead Engineer T3

**A LITTLE BIT ABOUT Boldr**
- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

**LET’S START WITH OUR VALUES**
- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships, we’ll always find EMPATHY

**WHAT IS YOUR ROLE**:
The Lead IT Engineer will be responsible for Application support at ThriveDX.This includes documenting, troubleshooting, and resolving issues in a multifaceted and complex environment.

You will be collaborating with all levels of management within various departments to understand the current state, identify business requirements, and recommend solutions. You will be working in a fast-paced, dynamic environment and will be expected to manage the day-to-day operational and tactical aspects of multiple Implementation projects; effectively communicate plans, progress, and status to internal stakeholders.

This position will also implement and manage other technical and SaaS solutions ensuring security and quality standards are achieved. You will be providing tier two and tier three ticket support, administration of Enterprise Applications, complete project work in an agile methodology, and perform other job-related duties as required.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

**WHAT WILL YOU DO**:

- This position will implement and manage technical and SaaS solutions ensuring security and quality standards are achieved.
- Provide support and administration of Atlassian, Azure, Intune, Azure Active Directory,
- Google Workspace, computer hardware, operating systems, and perform other job
- related duties as required.
- Participate in project related work to deliver improvements in these solutions.

**Requirements**:
**WHAT WE’LL LIKE ABOUT YOU**:
**YOU ARE**
- Curious and authentic, just like us #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction
- Must be a self-starter possessing excellent time management skills; able to manage
- multiple activities simultaneously while requiring little or no oversight and/or direction
- Must possess a strong combination of project management and technical skills along with excellent Customer communication skills
- Propensity for multi-tasking
- Excellent communication skills both oral and written
- Extremely organized and focused Self driven

**YOU HAVE**
- 3-5 years experience managing Atlassian Cloud products on premium licensing:

- Confluence, Jira Service Management, Jira Projects, Jira Work Management, etc; to
- include building and managing Service Management projects, building automations and
- API based integrations.
- 3+ years of experience developing and maintaining technical documentation in Confluence
- 2-4 years experience implementing, administering, and supporting Azure AD, IAM, Intune, and M365
- 2+ years of experience integrating systems with Azure and deploying SSO + MFA
- 3-5 years of Technical support experience is required.
- Experience troubleshooting in a multi-user high availability 24x7 environment
- Experience in PC repair, troubleshooting and deployment (Windows and MAC)