Aftersales Trainer

_**Company in the heavy machinery sector**_

Location: Polanco, Mexico City Work Schedule: Monday to Friday, 9:00 AM - 6:00 PM, Salary base per month (negotiable) + Law Benefits

**Requirements**:
Minimum 5 years of experience in truck maintenance and technical training.

Proficiency in Euro V vehicle repair, with expertise in electrical system diagnostics. Certification in Low-Voltage Electrical Installation Competency (Certificado de Competencia en Instalaciones Eléctricas de Baja Tensión) is a strong advantage.

Bilingual proficiency in Spanish & English or Spanish & Chinese.

Prior experience working with Chinese automotive brands is preferred.

**Key Responsibilities**:

- 1. Technical Training & Capability Development_

Deliver hands-on technical training for new vehicle models (China/Mexico markets), including curriculum design, material development, and dealer workshop implementation (theory + practical sessions).

Conduct certification assessments for distributor technicians based on company standards, establishing a tiered competency framework.
- 2. Technical Support & Troubleshooting_

Act as the primary technical expert, providing real-time remote and on-site support to resolve complex vehicle failures for after-sales teams.

Collaborate in creating technical FAQs and standardized troubleshooting workflows for common issues.
- 3. Training Material & Tool Development_
- Localize HQ-provided technical document_ation (language adaptation, regional case studies, tool compatibility adjustments) for the Mexican market.

Manage training tools and equipment (e.g., diagnostic tools, emission analyzers), ensuring compliance with technical specifications.
- 4. Market & Competitive Intelligence_

Monitor competitors’ after-sales service strategies in Mexico, analyze strengths/weaknesses, and propose actionable countermeasures.

Collect and report market failure trend data to HQ to improve product design and service policies.

Monday-Friday

9:00-18:00

Polanco, CDMX

Tipo de puesto: Tiempo completo

Sueldo: $25,000.00 - $50,000.00 al mes

Tipo de jornada:

- Lunes a viernes
- Turno de 8 horas

Pregunta(s) de postulación:

- ¿Qué nível de inglés consideras tener?

Lugar de trabajo: Empleo presencial