Digital Platform Management
hace 7 días
**Digital Support Analyst**
We are currently seeking for a Digital Business Analyst to join the Digital Platform Support team within WPB Design and Delivery area.
**Principal responsibilities**
- Support in the review, documentation, and escalation / fix of platform incidents and ensure its resolution;
- Track and monitor Mobile platform performance, escalating immediately when issues are detected until its resolution;
- Create a monitoring dashboard of key mobile banking journeys and define KPIs and performance thresholds to proactively identify potential issues with the platform;
- Track and prioritize mobile banking bugs and production issues within the sprint reviews, ensuring right visibility of open items;
- Support internal and external high value customers on Digital issues, identifying root cause together with RTB teams and proposing solutions;
- Engage with Global teams to track performance issues and ensure appropriate attention to Mexico items;
Requirements
**Qualifications**
- Advanced level of English
- Exceptional analytical skills
- Highly developed communication skills, both written and verbal, to explain complex or technical issues
- Experience in digital, project management, IT or change management a plus
En HSBC esperamos que nuestra gente se trate con dignidad y respeto, creando una cultura incluyente que promueva igualdad de oportunidades. Nuestros valores definen quiénes somos como organización y lo que nos distingue, valoramos la diferencia, avanzamos juntos, nos hacemos responsables de nuestras acciones, usamos el buen juicio, hacemos lo correcto y hacemos que las cosas sucedan.
En HSBC nos encontramos orientados a garantizar la igualdad de género y capacitación constante hacia nuestros empleados, así como a la protección de sus derechos laborarles y sociales.
“En HSBC ofrecemos a nuestros colegas un mayor número de días para que puedan disfrutar al máximo su boda, cuidar al nuevo integrante de la familia, o vivir el duelo por la pérdida de algún familiar.
Nuestro paquete de permisos con goce de sueldo está a la vanguardia en México.
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