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Customer Sales
hace 2 semanas
**About Us**:
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Our Guadalajara, Mexico Team is growing and we're looking for experienced Customer Support Representatives to join our Helpware team.
**Primary Responsibilities**:
- Troubleshoot issues quickly and efficiently to provide outstanding support and solutions.
- Navigate calls to the appropriate area.
- Provide considerable knowledge of our equipment, pricing, and process to our customers.
- Provide excellent customer service to all and the ability to listen effectively.
**Qualifications**:
- High school graduate or College Welcome
- At least one year experience within customer service
- Excellent verbal and written communication skills
- Excellent computer skills **(mandatory)**, experience with CRM preferred
- Highly motivated, self-starter while also being a team player.
- Highly organized, displays time management skills.
- Ability to retain and relay industry-specific knowledge.
- Ability to handle a high volume of incoming calls.
- Ability to control emotions during potentially high-stress situations.
- Ability to take feedback and constructive criticism.
- 1 Team member will be M-F, one will be Tue-Sat
**Bonus Qualifications**
- Customer service experience
- Phone sales experience
- Experience working for a waste management company
