Service Manager
hace 5 días
**About Hexagon**-
**Vacancy Name**
- Service Manager**Vacancy No**
- VN5206**Work Location**
- Monterrey, Nuevo León**Location Country**
- Mexico**Basis**
- Employee**Employment Type**
- Regular**Duration (if Temporary Contract)**
**Main Tasks & Requirements**
**Tareas y Responsabilidades**
- Leads and supports the Service Team with maximizing productivity and improving efficiency.
- Mentors Service Team by developing skills/knowledge through advice, coaching, and training opportunities ; Organizing team roles and evaluating employee performance.
- Establishes strategic goals by gathering pertinent business, financial, service, and operations information.
- Defines objectives, identifies, and evaluates trends and options, chooses a course of action, and evaluates outcomes.
- Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results.
- Manages the budget and resources allocation to support business functions and operational maintenance.
- Manages customer complaints or concerns quickly and professionally to maintain good customer relationships.
- Maintains quality service by enforcing quality and customer service standards.
- analyzing and resolving quality service problems and recommending system improvements.
**Conocimientos - Habilidades especiales**
- Forecasting
- Utilization & Billability
- Project management
- Coaching
- Supervision
- Quality management
- Results driven
- Developing budgets, Capex, Opex
- Foster teamwork
- Performing employee reviews and assessments
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