Microsoft Power Platform Site Reliability Engineer

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of **Microsoft Power Platform Site Reliability Engineer**

**Role Purpose**:
This role is responsible for work within the global Azure Cloud Services team and will be responsible for supporting highly resilient, scalable, reusable and performant Power Platform infrastructure.

Reporting to the Power Platform SRE Lead and working across the Azure Cloud Services team, Microsoft and Cyber Security to ensure that the infrastructure we deliver are in a continuous state of improvement. We operate within a cloud native environment and have a mature DevOps Chapter that you will be working closely with to achieve reliability to DevOps velocity.

**Main Activities**:
**This role will carry out some or all the following activities**:

- Monitor Microsoft service health alerts, product update and share with engineering team and business.
- Conduct root cause analysis for underlying issues and incidents that affect systems performance and availability, identifying and resolving errors to minimize re-occurrence.
- Update support and operational documentation as required.
- Monitor Power Platform support request queue, triage and assign to appropriate engineering team.
- Engineering activities to implement patches and support software package provided centrally.
- Input and make recommendations for improvement of our monitoring and incident response.
- Working with both technical and non-technical colleagues and responsible for ensuring business SLI/SLO’s are met and are ever improving.
- Highlight areas of improvement within our infrastructure design for improve resilience and see these changes through to production with assistance from our feature delivery team.
- Maintain and advance deep technical skills and knowledge, keeping up to date with market trends and competitive insights, and share within the technical community
- HSBC standards Business contingency standards
- Deliver in self-contained or team environment
- Out of hours’ coverage as per roster
- Perform other duties as assigned or required
- Support non-functional testing

**Qualifications Required**:
**Mandatory**:

- Strong understanding of the Microsoft Power Platform (Power Apps, Power Automate, Power, Data Loss Policies, On-Premises Data Gateways, Environments Management, Storage Management, etc).
- Understanding of Azure Services (e.g. Azure DevOps, Azure Monitor, Azure Health Notification, Azure KeyVault, Application Insight, KQL, vNet, etc.)
- Proficiency in automation and scripting (e.g. PowerShell, C# and Python)
- Experience in dealing with multiple support groups that contribute to a service.
- Understanding of CI/CD best practise - coding, tooling and techniques.
- Experience with incident management and problem solving.
- Experience and demonstrable accomplishments in selecting, designing and implementing automation and compliance frameworks.
- Demonstrates high analytical skills, is self-motivated/directed.
- Applies standards consistently across all solutions.
- Demonstrates ability to develop, communicate and educate on standard operating procedures within their given function.
- Demonstrates ability to develop, organize and analyse performance metrics in their given function.
- Risk management effectiveness

**Desired**
- Experience with Azure Application maintenance and support.
- Industry recognised cloud certifications. PL-900/PL-400 and AZ-900

**Lenguage Level**:

- English level - Advanced C1 Conversational

**Competencies**
- Delivers by possessing productivity, professionalism, customer service attitude, attention to detail and quality; ability to multitask; strong interpersonal skills, strong verbal and written communication skills and adherence to standard operating procedures.
- Demonstrates ability to adapt to a rapidly changing environment and ability to take direction from multiple areas.
- Comfortable in an agile and fast-moving environment
- Developing Self & Others through Coaching, contributing to Team, continuously learning and sharing knowledge.
- Good English communication skills

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.

**Issued By HSBC Electronic Data Process Mexico Private LTD